Usually these are not an economical repair, you either have a mechanical jam in the cd transport mechanism or you have a servo motor problem. you may be able to find a used working unit cheper then repairing you unit also when a repair is done on these changers they have a high repeat failure rate. If a local service center could just remove the jammed cd's and let it reset itself then try it again and see if it fails right away or works correctly, then you may have an idea on which way to procede
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This is going to sound stupid, but mine (2002 EB Explorer V8) had the same problem, and I expected it was some kind of mechanical problem (could hear motors TRYING to push CDs out). So, figuring that the next step was to get an aftermarket stereo anyway, I punched the front of it with my fist over and over while pushing eject between each punch, and to my surprise, after about 30 seconds, the whole thing was fine. It's been fine for the 2 months since then, too.. I wouldn't recommend this unless you're ready to give up and your next step is to trash the radio!!
This is a part failure in the mechanism that loads and ejects the disk, there are no repair manuals avail to either the tech or the consumer, the only place that the factory gives this info and parts to are factory authorized repair stations, bottom line you must pull the deck and contact a Ford dealer in your area for location of the nearest factory repair station. I was dealer tech for 20 years and that is how it is done.
I have a 2002 Ford explorer and a 6 disc cd changer, all slots are full, no CD's will eject or play. I just took my car to a local body shop, they went under the hood, disconnected my battery, plugged it back up and my CD's came out when I pushed the eject button
Try to disconnect battery contacts and connect it back. Check also if there is an emergency opening device. In some model you have a pin hole underneath the cd tray. push a staple tip inside the hole, and this will release the cd. If the tray still does not open, you may need to have a repairman opening your stereo at your local service point.