We have a IBM infoprint 1312 after we replaced the toner cartridge with a new one the low toner light and error light stays on. put the old cartridge back in and it goes straight to ready and no error, but it is empty.
If both Lights are solid, it means that the top cover is still open and the toner is low. Please make sure the top cover is closed all the way. If the toner light is blinking and the errror light is solid, it means there is a toner cartridge error. Please try a new cartridge. If that solves the issue, then you should return the damaged one.
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To reset IBM Infoprint 1312 to factory settings, do following:
1. disconnect USB and network cables
2. switch power button to OFF
3. open toner door
4. press and hold both buttons (continue+cancel)
5. while holding buttons, switch power button to ON
6. keep holding buttons until printer initialization is finished (LED error is on)
7. close toner door
8. switch power button to OFF
Connecting printer in network:
Now you can connect printer with network cable, make sure DHCP works in your network. Switch power button to ON. Printer initialization should also obtain IP address from DHCP.
You can look in your router DHCP clients list or you can try to use software delivered with printer to find printer in network :)
When you go to IP of printer via browser, it will allow you to change some settings. Username to login is usually MarkNet, password is yours :)
This is all my personal exprience, it definitely works for this particular network printer :)
Check your toner cartridge (most print quality problems are toner cartridge problems) if that is not the problem (and it probably is) then check the fuser for toner buildup matching the defect you have. There is also a small possibility of the laser being deflected and causing this (unlikely) but clean the small mirror above the toner cartridge (it is small in height and as long as the machine is wide and up in a cavity)
The toner used must be for a different printer. That error message is displayed when the chip on the toner is not the correct one for that printer. It may be a defective cartridge, or the incorrect model. Try to go back to the place you bought it and return or exchange for the correct one.
You cannot use Lexmark toner cartridges in IBM models and vice-versa because the toner carts have a smartchip that identifies the toner to the printer. IBM printers expect to see IBM toners and Lexmark machines expect to see Lexmark toners. If you put the wrong cartridge in you will get '32' Unsupported print cartridge error.
Some refillers may swap the smartchip when they refill cartridges and this would be the only reason why you may have seen it done before.. IS your current toner a refilled one? It's technically possible to make an IBM printer into a Lexmark printer to accept Lexmark toners by replacing the System Board... but why would you bother doing that...just use the right toner.