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My hover is picking up through the attachment but not when you are wheeling it normally, I have cleaned it and checked the rubber. thank you

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Could have a clog in the dirt inlet by the brush roll. On some models there is a valve that opens and closes depending if it is upright or tilted back for vacuuming, it may be isn't working. Would need model number for further help.

Posted on Mar 13, 2008

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Posted on Jan 02, 2017

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"Power Brush" attachment doesn't work


When my hover suffered a similar issue i found the problem to be a little stone caught in the part you described as a water wheel, however later i found that one of the connecting hoses from the front of the hover had a little blockage , later, i actually washed the filters and left them to dry over night wrapped in a towel on a warm heater, it was back to normal , the last hover gave in as the motor started to slowly give in , it could be this

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While 1/2 way through vacuuming my carpet, my Dyson 28 stopped picking anything up and started to smell like burnt rubber. I cleaned the roller on the bottom and spun it around to check the rubber belt. ...


Hi there,

I'm sorry to hear you're having difficulties with your DC28. Since you've checked for an obstruction, but have been unable to resolve the issue, it's probably best if you get in touch with us directly so we can provide the support you need as quickly as possible.

You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

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Yeah, it’s annoying that the manual doesn’t give more detailed instructions and drawings to help with this, because you do have to take the roller assembly apart sometimes to clean built-up carpet lint off the unit properly. If you don’t do this, I’d expect you’d have more problems.

I have a different model number Bissell Proheat than yours. Yours may have different parts or go together differently than mine, but I'll tell you how I do it on mine and you can try my way out and see if it helps you.

(In all cases where I use left vs. right or front vs. back, as when these terms are used with a car, I am facing the front of the Bissell. I am NOT behind the Bissell, where I would stand when cleaning carpet with it.)


Here's how I put it together. This takes much longer to describe than to do, once you figure out where everything goes and you get the hang of doing it!

Attach the left arm with the two silver rods (ONLY attach the left arm here-- leave the corresponding right arm, which looks like the left arm except it has no silver rods, off the bottom unit of the Bissell, for now) to the left side of the Bissell, with a silver screw with a built-in washer. The screw hole is on the back end of the arm and the arm dips down towards the front of the Bissell and holds the two brushes in position so that they can turn without striking the top of the underside of the Bissell or dragging on the floor.

Put a small silver washer on each long, silver metal post, where the roller brushes will go, and slide it all the way to the left.

Put the larger rubber belt around both metal posts, about halfway to two-thirds of the way down the metal posts.

Slide the brushes halfway down the metal posts and attach the larger rubber belt to the cog wheel on the left side of each roller brush. Then slide both roller brushes with the large rubber belt attached all the way to the left so that the cog wheels are against the inside of the left arm. As you move the roller brushes almost all the way to the left, you may be blocked from reaching the end until you carefully work the rubber belt around a plastic flange on the inside of the left arm, but do this and be sure the roller brushes are up against the inside of the left arm. Make sure the rubber belt is still on each of the cog wheels when the roller brushes are pushed all the way left. If you turn one roller brush, the other should turn, too, because of the belt attached to both cog wheels.

Put the small belt around the small cog wheel on the bottom unit of the Bissell behind the right end of the back roller brush, and also around the cog wheel on the right end of the back roller brush. (The right cog wheel on the front roller brush is the only one of five cog wheels without a belt, when everything is assembled correctly.)

Put a small silver washer on the right end of the silver rod passing through the back roller brush.

NOW attach the right arm, using a silver screw with a washer, to the middle screw hole on the right side of the bottom unit of the Bissell. The right arm should mirror the left arm, so that the two arms hold both roller brushes in position on the right side and straight across the bottom unit of the Bissell. It is normal for the roller brushes and arms to be able to flex up and down a bit, when everything is put together correctly. The built-in washers on the silver screws which attach the arms keep the arms and roller brushes in the generally correct position but allow them to flex.

Now using your fingers you should be able to slowly spin the roller brushes without the brushes contacting the top of the bottom unit of the Bissell and without dragging too low against the floor. Check one more time and be sure the belts are positioned correctly around four of the five cog wheels.

If everything seems right, attach the two side covers. These are not interchangeable; the left cover only fits on the left. The short black screw goes in the back screw hole, and the long black screw goes in front.

Then attach the front cover. It's important to be careful that the hooks on the front cover are inside the side cover holes designed to hold the hooks before trying to tighten the last screw through the tab on top of the front cover. If you aren't careful about this, it's easy for the front cover to be out of position or to break its tab.

Try powering up the Bissell and see if the rollers spin correctly. Remember that the handle must not be locked upright and the trigger must be depressed with the Bissell turned on before the roller brushes will spin. (Sometimes people complain that nothing happens with the unit turned on and the trigger depressed when the only problem is that the handle is in the locked upright position.)

Good luck!

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1 Answer

I have a Sebo x1. It will not pick up from the head.


Hi
If the wheel isn't moving when the upright handle is swung down normally then the hydrallic action will be broken. The wheel only adjusts to the carpet when the handle is swung down and the wheel goes to the highest position. HOWEVER if you have large pile / thick carpeting then the X1 will struggle to pick this up as it doesn't cope well with thick carpeting. Sebo's G1 series with a manual adjuster dial is better in that respect. Put back the wheel as normal and check that it is lowering once the handle is unlocked. If it doesn't show up with the lights on the front of the hood showing that the wheel is going down, then its either the carpet thickness or the hydrallic wheel mechanism is broken. Contact Sebo in your country and they can usually send out a line diagram or suggest a repair.

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