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The aftermarket for printer ink can be a tricky place to shop. Third-party cartridges cost less than the manufacturers' brands--which is why people buy them. But it can be a lot harder to tell whether a third-party vendor sells high-quality ink products.
One time-tested method is to shop at an established retailer (online or brick-and-mortar) that guarantees the quality of its products. Obvious examples include office supply chains such as 123Inkjets, Cartridge World, Office Depot, Office Max, and Staples, all of which carry third-party ink cartridges.
But finding third-party ink for your specific printer model can be a challenge, particularly if your unit is very new, very old, or not very popular. Before driving around town to find the right cartridge, do a little homework online. At today's insane gas prices, you could end up spending $20 on fuel just to save $10 on an ink cartridge.
Like the online arms of other major retailers, Staples.com has an Ink & Toner Finder. Click the link for to find a decent assortment of third-party supplies for Brother, Canon, and Lexmark printers. If you find compatible ink, you can buy it online or check with your local outlet to see whether it has the product in stock.
If you're dealing with a vendor that you haven't used before, ask questions. A reputable online ink retailer will provide names and contact information for the ink manufacturers that it buys its supplies from.
When shopping for remanufactured cartridges, ask the third-party supplier how thoroughly it inspects used cartridges before refilling them. "Do they look for cracks? Do they test the electrical characteristics of the cartridge? A cartridge can look fine but have a broken electrical component, and then it won't work," says Tricia Judge of the International Imaging Technology Council. The vendor should also test the cartridge after the refill, Judge adds.
For our latest in-depth coverage of the pros and cons of printer manufacturers' inks versus third-party inks, see our feature article, "Cheap Ink: Will It Cost You?" and the related slide show, "Head-to-Head: Printer Manufacturers' Ink vs. Cheap Third-Party Ink." For additional advice on reducing the cost of running your inkjet printer, see "The Cheapskate's Guide to Printing," "Save Money on Inkjet Printer Ink," and "How to Spend Less on Printing and Get Better Results." Our digital photography expert, Dave Johnson, has written helpful articles on photo print longevity ("Digital Focus: Make Your Photo Prints Last") and printer paper ("The Paper Chase: Pick the Perfect Paper for Your Printer"). And finally an earlier three-part PC World series on the issues of counterfeit name-brand inks ("Bogus Ink Stink"), third-party ink quality("Cheap Ink Probed"), and high ink-cartridge prices ("Why Do Ink Cartridges Cost So Much?") provides valuable historical background and additional test results for various ink cartridges.
Well to tell you the truth - if you didnt use Quality INK FROM THEM - IT PROBABLY KILLED the print head. which happens.
if you did buy their ink - then its still most likely a print head gone bad.
they do need to be cleaned from time to time.
if the print head in on the cartridge itself then they might be a bad batch. I couldnt tell from the pictures of the ink cartridges i found. but check this forumn out. they had a good DO IT YOURSELF remedy that they said worked. http://www.fixyourownprinter.com/forums/inkjet/55199
at the bottom of this next page is how to make sure you reinstall them properly. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00064417&lc=en&dlc=en&cc=us&product=64992
thats from HP's website. so. looked easy to do - although cleaning them yourself will save time and lots of money as i found out that its $125 for all new print heads. so if you got the money i recommend buying them - if you got the time -- "I MYSELF would try the first remedy and follow the install instructions."
Hope this Helped
I have to ask this question of you, just to make sure this is not an issue.Are you using a factory new ink cartridge? Please consider the following: If you are using a refilled or third party cartridge that may well be your problem.Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges. They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead. If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges Don
There is a small spring that holds the ink cartridge in the ink holder.
You will see it stick out from the right hand side of the ink holder
where the ink cartridge slides in. If that spring isn't being held to
the ink holder by two plastic tabs, (I.E. the plastic tabs are broken)
the printer will never recognize the cartridge. If the printer is still
under warranty I would contact HP or an authorized repair center for
HP. Both the black and color ink holder has this spring. I know of no
way to repair this kind of breakage.
are you using an HP 57 Tri-color cartridge? HP printers work best with HP cartridges and often have problems with refilled cartridges. the grinding noise you're hearing makes me wonder if the cartridge isn't seated all the way in its little carridge (the plastic part that holds the cartridge). have you had a chance to slip teh cartridge back out and try gently slipping it back in again?