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The NW-E55 Walkman Player is compatible only with the SonicStage Software for transferring the songs. Unfortunately, the Software is not compatible with the Windows 7 OS and won't be able to transfer the songs from the Windows 7 OS using the SonicStage Software. Only option to transfer the songs to the Player using the Software is via Windows XP or Vista. However. once you install the Software and transfer the songs, you've to use the same computer to transfer or delete the songs again.
Try transferring with Windows Media Player instead - see if the GoGear icon appears on the left hand side of the WMP screen (while the GoGear isp lugged in). If it does, then you can transfer and delete songs through Windows Media Player.
First, download the latest version of the GoGear software on the Philips website (compat with Vista).
Second, go to the Microsoft website and enter ArcSoft Media Converter in the search box to get addl software that will make it compat with Vista.
Third, check and see if the same file has the same DRM license on both computer. SomeGoGear's only read files with DRM encryption; others only read files without it. Make sure the licesnsing is the same on both computers - the Windows Media Player with Vista may or may not have this feature (if it doesn't get a PlaysFor Sure program for vista on the Microsoft website).
ben there are actually two modes of transfer the player is using. The first is by choosing MSC/Rhapsody on the player. You can drag and drop songs to the player provided they are not purchase from any online music stores like rhapsody, bestbuy music, or walmart.com. The other mode is MTP/Plays for Sure you can transfer songs to the player using windows media player 11 software or any mtp softwares. You can use this link for more instructions
http://sandisk.com/sansa/ then choose support then softwares and user manual then choose your model then on the right window click on the link How to Videos.
You do not need any specific software to transfer music. You can Drag and Drop files thru Windows XP or Vista, or use Windows Media Player 10 or higher, Rhapsody, or several other music management programs.
The only software on the CD was Rhapsody, or the Best Buy Digital Media Store. Both of which are on the internet.