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Access the Diskpart command prompt. Acer stores custom eRecovery passwords on your computer in PQService, a hidden rescue partition. Locating this partition requires accessing the Diskpart utility from the command prompt. Diskpart allows you to run a scan on your hard drive and bring up hidden partitions. To access Diskpart, go to Start and type "cmd" in the search bar to bring up the black command prompt box, and then type "diskpart" at the prompt to switch to a Diskpart prompt. Depending on your computer, a new command prompt may open with the Diskpart prompt.
Scan your computer configuration. At the Diskpart prompt, type "rescan" to run a system configuration check. When the scan finishes, you will receive a message informing you the scan is complete. At the command prompt, type "list disks" to bring up available disks and then type "select disk 0."
Locate the hidden partition. At the command prompt, type "list partition" to view a list of partitions on your disk. Locate the partition with no name and a size of approximately 10GB. At the command prompt, type "select partition (number)."
Determine the partition type and unhide the partition. The hidden PQService partition will be either a type 27 or a type 12 partition. If the partition is type 27, unhide it by typing "set id=07 override," and if a type 12, then unhide it by typing "set id=0B" at the command prompt.
View the PQService partition. Return to the disk containing PQService by typing "select disk 0" at the command prompt, and then type "list volume" to view the contents of the disk. PQService will be visible in the list, preceded by a number. Type "select volume (number)" and then assign PQService a new drive letter so you will be able to open and view it from your computer interface window. At the command prompt, type "assign letter=f."
Reset eRecovery Password
Open PQService. Navigate to the drive containing PQService. Find the file "aimdrs.dat." Right-click on the file and select "Open with" and then "Textpad," "Notepad" or another text editor you prefer.
Open the file and find the password. Open the file with your text editor and locate the eRecovery password. Look for a line that reads, "Password=password name," "Hint=the password hint." Write down the password and close the file.
Open eRecovery using the recovered password and follow the instructions to create a new password.
This is not added by Windows, it's part of the Acer eRecovery program.
Here is the information.
From the Acer website - "There is also a third, hidden partition called PQSERVICE. The PQSERVICE partition contains the files necessary for the Acer eRecovery to reinstall the operating system, setting the system back to the way it was the day you purchased it, create recovery media, or reinstall drivers and applications"
If you fully formatted the hard drive then most probably you have cleaned the PQservice division which might had recovery data; you can check this with the help of Computer Management console in Windows. It is in Windowssystem32compmgmt.msc. Also check the Disk Management
and see what partitions you still have. Acer eRecovery Management won’t
work if there is no default partition i.e. There should be E or D
partition in order to run it.
Try www.download.com Here you might find your required software or else you have to ask the supplier to fix this problem for you. Hope this helps!
That is a know problem whit Acer, a lot of forus is discussing it. Whatever you DONT remove it. This is what i found about eRecovery:
"Acer says that eRecovery is part and parcel of the PQSERVICE partition. If you blow out that partition, there will be no eRecovery function, and it cannot be restored (unless you send the drive in to be reimaged.)."
At the Acer splash screen, you can press Alt and F10 (at the same time you would press F2 to enter the BIOS) to bring up a DOS style version of eRecovery. ·The unit is able to reload Windows from this mode faster then from CD. ·The password by default is 000000 (6 zeros) and it is displayed when you are asked for the password. ·Users are able to change the password in this mode for eRecovery only. ·The system can recover from the hidden image on the hard drive (PQService partition) or from CD/DVD media. ·It is possible to reload from the factory style CDs/DVD or the snapshots that the Windows version of eRecovery creates.
Send me an e-mail and I will send you the fix! If you can't downloadload it from the below link. I had the same problem. The mbr was replaced, you have to add RTMBR.BIN to the MBR and it will work again. As long as you can get on your desktop and run this bat file you will repair the D2D again. Took me an hour to learn what was wrong, It works 100% though.
I have the Aspire 5610Z with the 2GB 533 mhz memory Stock.