Yellow and/or black cartridge light indicates that cartridge is empty - even if it is still about 75% full. Replace cartridge with new HP cartridge, but lights still indicate cartridge is empty. Reset printer as per instructions manual. Still the same problem. Send printer to repair shop where they diagnosed a firmware error and fixed it. Printer printed once or twice, but now the same problem occurs.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Might want to purchase new cartridge (you got a bad one) is it a Lexmark cartridge ?. Some models and makes do not like third party cartridges. take alcohol and clean the contacts of chip installed on the cart might dirty so machine can not recongnize the unit,
It won't print anything if one cartridge is empty, even black when the colour is empty. Are you using new or refilled cartridges? The cartridge has a chip on top that counts your number of prints, so it could feel full, but has reached it's end counter. Try another cartridge. That should solve your problem
Each cartridge comes with a chip which indicates whether the cartridge is full or empty. By refilling the cartridge the chip cannot be reset. If you cannot get past this message on the printer you may need to buy a brand new cartridge that is not refilled.
Are you positive it says the yellow cart is empty? Because that brother printer is designed to say that a cartridge is empty whenever ANY of the color cartridges are empty. Usually it doesn't tell you which one is really empty either. So even if you replaced the yellow cartridge and say, the black cartridge is empty, it still won't let you print until you replace that empty black cartridge, nor will you know which of the cartridges is empty unless you pull them out of the printer and manually check the ink levels.
Its pretty much a guessing game with those old brother ink printers.
It mean that the black cartridge is not recognised. It the black cart is original or compatible? Some printer won't recognise cartridge, if the black and colour is not same type. Try to install the black only. Is it recognised?
The problem you are describing with the yellow cartridge sounds like ink starvation possibly due to a clogged print head or an air bubble in the print head. Since the machine is so new I would contact HP to get the print head replaced. As for the magenta cartridge, exchanging it for a new one at the store you bought it from should fix the problem. It sounds like the chip on the one you have is either damaged or wasn't set to read full ink levels.
Did you check to make sure there is nothing covering the cartridge? I know that sounds dumb but that is what happened to me-I had mine refilled and it would not work and when I took it back in they said well-you just take this off here-it was a tiny piece of tape that was almost invisible!