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Bluetooth radio disabled then problems when reinstalling bluetooth stack for windows by toshiba so that its xp compatible...


I have ***** tried posting my pc dilemmas online b4. I thought 'why waste my time' as k**wing my luck (and im **t being negative - just a ralist! this laptop has been a bit of a nightmare - I was thinking I simply got a factory dud!) But anyway here it goes -
Can someone pls pls pls tell me how to reinstall bluetooth stack for windows by toshiba (the only one thats compatible with my laptop) so that my pc will accept it. All of a sudden my bluetooth radio was disabled and I couldnt get it to start up again. The original error code I was getting was Code 10-device can**t start. So I uninstalled then reinstalled. During bluetooth driver installation a msg box appeared asking me to 'plug in bluetooth device and click ok'. I have ** idea how to do this or even if I have to do this! As far as I k**w my bluetooth device is internal and besides I didnt have to do any of this when I first bought the laptop. I have tried everything to repair this to the best of my k**wledge. Even to the point of purchasing several device driver software tools and other xp repair tools - to ** avail!
Plssss can someone take amoment out of their day and respond with any suggestions.
Here are some details -
Toshiba Satellite A100
Microsoft Windows XP Professional Version 2002
Service Pack 2
Intel(R) Core(TM)2 CPU
T7200 @2.00GHz
1.99 GHz, 512 MB of Ram
Model ** - PSAA9A-0K6038
Bluetooth (on label under laptop) - PA3418U-1BTM
WIFI (on label under laptop) - PA3489U-1MPC

I would really appreciate anyones assistance at this stage - even if its to make a suggestion. It may just lead me in the right direction.
Have a nice day all (regardless =>)

Posted by on

  • 2 more comments 
  • milkmaid Mar 10, 2008

    Thanku for such a prompt reply... I do really appreciate it =>
    I had included the model ** in my original message.. ** drama =>
    model-Toshiba Satellite A100 PSAA9A-0K6038
    there is also a sticker under the laptop with the Bluetooth device **-PA3418U-1BTM as well as a**ther sticker which says the laptop is Wifi certified. Both bluetooth & wifi stickers say 'contains radio device'
    thank you again..
    **w pls verify if i have understood what you mean >> to try install toshiba stack for windows by toshiba in safe mode?

  • milkmaid Mar 10, 2008

    but i already did that just yesterday.. and its the 4th time ive done so in the past yr.. after reinstalling this time i thought the problem would disappear on its own - i used the toshiba A100 product recovery disc (takes it back to factory state.. im sure u already know this) i kept getting an error message of 'code 10 - device cannot start' each time i tried to enable the bluetooth radio (this is b4 i reinstalled...)
    does this help? and i dont think i have the option to reinstall from recovery disc in safe mode? right?

  • milkmaid Mar 10, 2008

    ... i also called toshiba support line and was advised there were only 2 sites where i would find an xp compatible bluetooth stack....by toshiba... so i went and dl the software again and reinstalled it but the same thing happened... when it came to the part of installing bluetooth driver it stopped and asked me to plug in bluetooth device and click ok... i couldnt make any sense of this as the bluetooth device is an internal model! the support girl also suggested i dl & install 1.toshiba common module driver & 2. toshiba control driver again.. i then asked what options were available to me if these steps didnt work and she said i would have to take it to a repairer... this is something i am trying to avoid basically...
    thank you again.. i hope all this extra info helps

  • milkmaid Mar 10, 2008

    it def came with bluetooth toshiba stack - it had bluetooth module installed from word go basically...
    the user manual says some computers in this series are equiped with bluetooth functions etc... it had it already installed when i purchased it as i also purchased a bluetooth mouse at the same time knowing for sure that i could use it - the guy who served me said as much too

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Well..you can do the workaround I suggested..boot to F8 and see if that helps you out in safe mode

Posted on Mar 10, 2008

  • 2 more comments 
  • Patrick Michaels
    Patrick Michaels Mar 10, 2008

    you know, I can't find any reference to Bluetooth working with this machine..can you provide the exact model number A100-????

  • Patrick Michaels
    Patrick Michaels Mar 10, 2008

    well..re install the entire operating system, from disk. I would NOT suggest fooling around with the stack inside of windows. it's easier to re install the whole o/s..data should be fine, as long as you do NOT reformat the drive during any step

  • Patrick Michaels
    Patrick Michaels Mar 10, 2008

    I am NOT so sure that your computer has the bluetooth installed. It MAY be compatible of course, but did you specifically have it installed. It's an option, not a standard in that model.

  • Patrick Michaels
    Patrick Michaels Mar 10, 2008

    well..I can understand that the brochures MAY have suggested that it's available, but I can tell you Nothing else that I've discovered suggests that's the case. I believe you will find it difficult to find a solution.

    thanks for the opportunity to assist, and I hope you found some useful information

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I have ***** tried posting my pc dilemmas online b4. I thought 'why waste my time' as k**wing my luck (and im **t being negative - just a ralist! this laptop has been a bit of a nightmare - I was thinking I simply got a factory dud!) But anyway here it goes -
Can someone pls pls pls tell me how to reinstall bluetooth stack for windows by toshiba (the only one thats compatible with my laptop) so that my pc will accept it. All of a sudden my bluetooth radio was disabled and I couldnt get it to start up again. The original error code I was getting was Code 10-device can**t start. So I uninstalled then reinstalled. During bluetooth driver installation a msg box appeared asking me to 'plug in bluetooth device and click ok'. I have ** idea how to do this or even if I have to do this! As far as I k**w my bluetooth device is internal and besides I didnt have to do any of this when I first bought the laptop. I have tried everything to repair this to the best of my k**wledge. Even to the point of purchasing several device driver software tools and other xp repair tools - to ** avail!
Plssss can someone take amoment out of their day and respond with any suggestions.
Here are some details -
Toshiba Satellite A100
Microsoft Windows XP Professional Version 2002
Service Pack 2
Intel(R) Core(TM)2 CPU
T7200 @2.00GHz
1.99 GHz, 512 MB of Ram
Model ** - PSAA9A-0K6038
Bluetooth (on label under laptop) - PA3418U-1BTM
WIFI (on label under laptop) - PA3489U-1MPC

I would really appreciate anyones assistance at this stage - even if its to make a suggestion. It may just lead me in the right direction.
Have a nice day all (regardless =>)

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