a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
There is a sensor that is located where the front edge of the paper sits when you load paper. If you take all of the paper out of the feed tray and use a flashlight to look in the throat of the paper feed area, you should see a small piece of plastic (in the shape of a blade) sticking up. If you do not see that sensor flag it may be broken off, or there may be a small piece of paper jammed against the sensor flag, keeping it from moving downward when you load the paper tray. That can happen if you pull a mis-fed piece of paper out of the machine in the opposite direction that the paper normally travels when printing. When you load the paper in the machine, it pushes that sensor flag down, telling the machine that there is paper loaded. either the sensor flag is broken off or there is something jamming the paper sensor, keeping it from being pushed down by the paper.
What happens when you try to feed from one of the trays? With paper in the trays look at the display, does it show that the correct paper is loaded in the tray? Get a flash light and pull the trays out and look back into the machine and see if any paper is jammed up in the back.
Also make sure all the guides are up to the paper in the trays and give it a go.
On this machine, the feed rollers might be worn down.
Not seeing the machine and by the description. there can also be other possible problem areas, deep in the machine itself.
Does the paper feed partially out?
If it does not, are there paper black scuff marks where the rollers were trying to feed the paper.
Can you hear the solenoids feed the paper?
If the paper does feed and seems crooked, it is possible the paper tray springs need to be stretched out just a little to push the paper tray plate more on the feed rollers.
Make sure the tray is completely up in the latched position so the feed wheels will touch the paper stack itself.
If you have a two paper tray, make sure you tell the machine what size paper you have for each tray.
Run paper in each tray.
H2 error code means that the paper size you are feeding into the machine does not match the paper size programmed into the machine. Minolta's are picky about these 2 size matching. So if you trying to print onto A3 then when you select the multipurpose tray it must read as A3.
Here is the info from the factory service manual:
H2 The length of the paper set does not
match that of the paper actually taken
up and fed in.
• Load paper of the correct size again
according to the set paper size.
• Turn OFF and ON the Power Switch.
• For copier tray: Slide out and in the
paper tray in which the size error has
• For Manual Bypass Tray: Place paper
in the Manual Bypass Tray.
• For Multiple Bypass Tray: Unload
paper from the Multiple Bypass Tray,
then reload it back again.
Below would be the suggested solution regarding paper feeding problems;
If Paper does not feed into the machine. • Remove any obstructions inside the machine. • Paper has not been loaded correctly. Remove paper from the tray and reload it correctly. • There is too much paper in the paper tray. Remove excess paper from the tray. • The paper is too thick. Use only paper that meets the specifications required by the machine.
Below is the suggested paper specifications; Supported Sizes of Paper Paper Dimensions* Weight Capacity** Letter 8.5 X 11 in. (216 X 279mm) • 60 to 105 g/m2 bond (16 to 28 lb) for the paper tray • 60 to 120 g/m2 bond (16 to 32 lb) for the Bypass tray • 250 sheets of 75 g/ m2 bond (20 lb) paper for the paper tray • 1 sheet of paper for the Bypass tray A4 210 X 297 mm (8.3 X 11.7 in.) Executive 7.25 X 10.5 in. (191 X 267 mm) Legal 8.5 X 14 in. (216 X 356 mm) Folio 216 X 330 mm (8.5 X 13 in.)
Check tray 1 there should be an arm hanging down in the center of the tray the arm goes thru a slot in the metal plate. This arm moves when you install paper in tray 1. If the arm is missing or not in the slot the machine will think paper is in tray 1 and try to feed from tray 1. You can try changing the paper size setting for tray one to something other than the size in tray 2.
For example If tray 2 is set for 8.5x11 set tray 1 for legal.
The machine should then pull the correct size based on the print job.
Hope this helps
This usually happens when the paper tray is set to the incorrect paper size.
This printer determines what size paper is installed in it by the little "fingers" on the left side of the tray. When you adjust the paper tray, it determines how those fingers are positioned, and therefore, how the switch reads the paper size.
If the tray setting is off, even by one little click, then the machine may read the paper size as other then letter. If this happens, you send a letter size job to the printer, and it doesnt think it has letter size paper, it will tell you to put letter paper in the MPF feeder.
If the tray is definately set to letter, but the machine still thinks it does not have letter, then the tray or the switch that reads the tray is defective, but 99% of the time it is just the tray is not set correctly.
The MPF door can be open or closed 100% of the time with NO EFFECT on how the printer works.