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This could be a problem with the gas regulator, gas supply pressure or the burners need to be cleaned. Here are the cleaning instructions for the burners. If you are still having problems with the burners I would recommend having the gas pressure & regulator checked.
The burners are designed to cycle on and off, it is technology that helps to keep from burning food. If you are using the correct pan to burner size ratio and high setting on your burner, the water should boil in the normal time. Don't watch the pot (just kidding)
Your range uses what is commonly refered to as infinite heat switches. Without getting into too much of the mechanics of how they opperate, basically they cycle the burner on (at full power) for a very short time at warm or lower settings,(and longer off periods), at medium type settings, on / off might be more like 50 /50, and at high, they are on 100% of the time. There is no calibration for these. Sometimes, the electrical contacts inside arch and make poor contact, or weld themselves together, giving high heat at all settings. The only way to fix this problem is to replace the individual switches, which are the part the the knobs push onto.
Sir, I think the top oelement is for broiling ONLY. It should not turn on when baking. The clicking may be the oven heating up.
How far apart were the oven temp instrument and the digital?
Don't expect them to match...they are inaccurate.
1. Heat water until it boils. Place digital therm in boiling water until it comes up to 212deg. If it is not at 212 in boiling water, record the error.(this gives a rough calibration to the digital)
2 Turn on oven, set to 350 deg, place digital therm on rack. Wait until oven reaches 350 (on stove) and read the digital. Note the difference between the two
Smooth tops take a little geting used to than a coil top range....Make sure you have good flat cookware. NO GLASS COOKWARE. (ie vision ware.) Once the burner is set to high, it has to heat the glass, then the pot, so it does take about 2 min loger to boil, If you want to simmer, then i suggest bringing the item to a rapid boil, and then cutting back the heat to below the 1 on the range. and adjusting from there. All smooth top glass ranges do work in this manner. Most people can adjust to the switch, but not everyone can. there really is no problem with your range. BTW i work at sears, and i am surprised that no one helped you.