Question about Lands Phones

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The unit doesn't ring. We get messages forwarded to the voice mail system and haven't even known that anyone was calling.

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  • mmays Mar 10, 2008

    Don't have call forwarding.

  • Anonymous Apr 05, 2008

    My phone was accidentally set to night mode Now we don't hear the phone when it rings

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1 Answer

Phone set on call forwarding?

Posted on Mar 10, 2008

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Toshiba dkt 2010-sd voice mail doesn't answer


To help you I would need to know what type of Toshiba main cabinet you have. If you have a CTX or CIX it may be that your system call forward is turned off. If you dial #620 at the extension in trouble it will turn the system call forward on. #621 turns it off. The proper sequence for "No Answer Call Forward" is Press ext. button + #6031 (tone) + dial main ext for voice mail + timer (08~60)
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I have put a main greeting on my Norstar M7310 phone for all 5 incoming lines, however one of our incoming lines has grabbed a personal message form another extension and callers get that personal message...


You need to know what extension is causing the forward directly to voice mail. Chances are that this extension has ringing lines programmed to it and the forward on busy is to voice mail. ANY PHONE THAT HAS RINGING LINES SHOULD NOT BE SET TO FORWARD ON BUSY. If they happen to be on the phone when a call comes in it will go straight to their personal mailbox.

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Panasonic does not have a detailed user manual or download except the quick quide which does not solve any of the problems I have been viewing. I cannot get the link that Carl Navarro posted to work. Anyone else have the very thick manual as a pdf?

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How to leave a voicemial message


There are three elements to voice mail; having a Panasonic brand voice mail system, recording the greetings, and setting call forward conditions. Which ones have you done?

The default access to voice mail is extension 500 on the intercom, but we used to use 165. When you dial it, the lady says "welcome to the Panasonic voice processing system". If she doesn't or you're asked for a password, or you have not done the tutorial, then you need to do that and it guides you to the setup of the greetings, name, and password change. After that, you dial *710x 500 (or your VM access) # on the inercom to set call forward to voice mail, with 4 being no answer (my preference since it gives me the option of answering the 2nd call or letting it fall to voice mail), or 5 for Busy/No Answer.

The message manager (mailbox 998) and the system owner (mailbox 999) has the ability to access and change how the voice mail system performs. The owner can change your name for the directory or reset your password and/or
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1 Answer

Line rings does not fo to voice mail


The call forwarding was canceled; try this
1. pick up handset or press speaker
2. dial the code for call fwd busy/ no answer (default code is 744)
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5. press speaker or hang up

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Check your call options to see if something called "Call Forward" is on. That might be your problem.

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You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC

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THere are two answers to you question, depending on certain options and conditions.

First, where is the voice mail and where is the call waiting coming from?

1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.

2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.

My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.

As Always, YMMV

Carl

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