Most multi purpose devices such as the Brother MFC-685CW has some sort of transport lock. This could either be plastic lugs/screws or nuts strategically located. In some versions, these could simple be plastic colored tape. The initial set-up instructional pamphlet should indicate where they are.
Your particular model has also yellow protection caps/tabs in place when transported without the ink, have you checked those?
Alternately, you can try a reset by simply unplugging the unit from the mains for a couple of hours.
Not knowing where you are, I couldn't forward a contact number. However, you can try here
and click on your region. Alternately, pls try:Brother International Canada
, Toll-free: 1-800-361-6466http://www.brother-usa.com
/; Support Phone Number: 1-800-284-4329
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.
Good luck and kind regards.
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