Question about Sony Grand WEGA KF50WE610 50" Rear Projection HDTV-Ready Television
I have a Sony Grand WEGA KDF-WE655, approximately 3 years old. There is a blue image in the lower right corner and the picture has an overall blue bias to it.
The best way to get in contact with the team that can fix this problem is by facebook. While on facebook, type "I have a defective Sony TV" in the search bar. This will bring up a page that is moderated by the SonyListens Team.
Post a comment about your TV, be sure to list your model number and a description of what's wrong with it. Someone within a few days will give you more information as to what steps to take next. It will seem like a lot of hoops to jump through, but in the end will be worth the time it took, as Sony will offer you huge discounts on a newer TV (I recently went through this, and got a new 3D ready TV for about a quarter of it's suggested retail value). If you are not on facebook, they list a contact email address as SonyListens@am.sony.com
Also worth noting: if you have receipts for recent repairs or replacement bulbs, you can submit them along with the other info, and Sony should adjust the offer price to compensate.
One word of warning though, once you have started this process and have received an offer from Sony, you will only have a week to claim the offer, so make sure you have the funds to put down on a new TV before you start.
Hope this helps! :-)
Posted on Jul 24, 2011
Sounds like it needs the optical ***'y changed. might be covered by sony, contact you authorized servicer.
Posted on Mar 23, 2008
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Posted on Jan 02, 2017
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