External hard drive - can't access files

If you have not reinstalled a new OS the drive should be seen after starting your unit.

Disconnect the USB drive and reboot your unit.

After the unit comes up, plug in the drive.

If the drive is new to the system, it will locate and load drivers.

Afterwards it should give the opium to view files.
It should also be seen in your device manager, under disk drive.

You should be able to go to prosperity's and see sharing opium's ect. ( Security ) Try to make your changes here

First of All Connect your external Hard Drive to your computer.

You will see another Driver under your My computer (Where you see your C: Drive)

Go to the folder where your All the Photos are stored, Select all the files and folders, right click then click on Cut.

Now Open your External Drive (Example- H:)

Right click in the drive and click on paste.

Your all the files which you had selected there, will be transferred to your external Hard Drive.

Enjoy!!!

Disassemble the case, and remove the 400GB disk-drive.
Connect the disk-drive as a "slave" disk-drive to some desktop computer, and see if you can still access the files.

Get the serial-number from the label on the top of the disk-drive, and access Western Digital's web-site, to check if the device is still under warranty. If it is, W.D. will replace it, at minimal cost to you.

If the warranty has expired, W.D. has a "Customer Loyalty" program -- you can buy another external disk-drive from W.D.'s web-site, at a significant discount.

Return to supplier for repair/replacement under warranty.

Try connecting it to a different computer.

Any external storage device has three major parts:
* USB cable
* disk-drive
* USB-to-disk-drive adapter

Try a different USB cable.

Disconnect the disk-drive from that adapter, and connect the disk-drive as a "slave" disk-drive in a desktop computer, and see if you can read the files, which implies that the adapter is the part that has failed.

If you cannot read from the disk-drive, check its WARRANTY status. W.D. will replace it, if the warranty is still valid.

Otherwise, W.D. has a "Customer Loyalty" program: find the serial-number of your unit, access their web-site, and purchase another W.D. external storage unit, at a significant discount, by citing the serial-number.

Or, if the adapter is OK, then replace the disk-drive by a new one, and close-up the casing, to create a "revived" external storage device for your use.

once the external hard drive is plugged in to the computer check under my computer is detected if it does

open the folder where or you can right click the folder or file you want to transfer then select the name of your external hard drive.

you can also use the software that came with your external hard drive but its much easier to drag and drop the files.

hope this help

first u install usb driver

hi there could be a couple of things you can try, you could, ( if you have xp ) have the drive in, then go to my computer, then tools, then folder options, click, view, then look down the list for show hidden files and folders, that's one, the other is to take the drive caddy apart, remove the hard drive ( as they are just normal hdd's in external boxes ) connect it up to a spare port on your desktop computer and see if you can transfer files that way, ( note! this will void the warranty on the drive case if you do this if it is still under warranty ) the other way would be to get a data recovery program, like winundelete, which you should be able to find on either your computer or the net for free, hope this will help

Take it back to where you bought it, and get a replacement,
or at least get them to demonstrate that it _does_ work, when connected to a Mac computer (not a Windows computer).

hi there

have you tried looking at the device manager?
you can also try transfering it to different usb ports.

hope this helps