I have a Vizio 42 HD and the cable went bad. It was replaced but now the Verizon remote will not turn the set on and off plus it won't control the volume. I saw the Verizon tech try 3 different remotes but none would work. He said probably when the cable went out it did something to the volume and on/off. They work with the Vizio remote but not the Verizon remote. Verizon says it's not their problem and Vizio says it's not theirs. The set is 3 months old. Any thoughts?
I am a Verizon tech and the remotes we use work for Vizio sets just fine. If for some reason the remote wont work and he tried 3 different ones then it has to be your set. I set FIOS up all day and have no trouble with those TVs
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There are at least two power supplies in any set with remote capabilities; one is on any time the set is plugged into AC and is supplying that indicator and the receiving circuit of the remote, otherwise it wouldn't turn on under normal conditions.
The second power supply produces the needed service voltages used when the set is in use.
This second supply is a common failure in many sets and it is generally traceable to poor design and the use of low-quality components of a certain type.
Vizio may have a repair or exchange program through their service center.
I would guess the cost will be between $50-$150 and you might remove the back panel of the set and look for a smaller board with larger-than-average parts on it and is related to the AC cord coming in.
It should be fairly easy to remove and replace as these are often outsourced and just plugged into the rest of the set with dissimilar plugs making it simple to install and reinstall.
You should adjust the aspect ratio on your cable box. Depending on your cable company there should be an aspect/HD zoom button. If this does not work go into the TV settings using the "menu" button and try to find a reference to aspect. Make sure it's set to 16:9 normal vs. stretch. You can contact Total COntrol Remotes (www.totalcontrolremotes.com) for help with this kind of issue.
I finally found a fix to this! YAY. I thought I might have to return the TV. I have the Phillips 42PFL5603D, but should work for other models.
On the TV press menu
picture settings---picture---dynamic contrast (turn off) AND active control, turn off
If you have Comcast Moto box:
on the Cable box go menu--->setup--->cablebox set up---RF BYbass set to ON If you have a non-Comcast Moto Box, I'm sure there is an RF bypass setting in the menu. You'll just have to look for it. Another fix was close saying to only turn of the active control, but it took all 3 of these for it to work consistently. The latter let it work for all of 30 seconds.
I had the same problem. I could get an analog audio signal but no digitial signal. My problem was with the cable box setting. I have Cox Cable. With the Cable remote I went to settings/settings/Audio out and selected HDMI. Worked like a charm
I am sure you did this but recheck your audio menu on all your inputs. I have found that cables can go bad so make sure they are in good shape. Are you haveing the problems with all your inputs dvd, cable (direct cable or a cable box) whatever? It is hard to affect the audio by just moving the set. I am hoping that you changed something or the cables went bad that would be the easy solution.
This sounds like the main power board went bad. If this is still under warranty, contact 1-877-MYVIZIO and they will have it repaired for you. if not, let me know and I will guide you to the right part.
I had the offset left issue for non-HD channels with my Panasonic 42" plasma, using Comcast HD cable box. Went into the configuration menu (to get there with the newer Comcast boxes, you have to turn the box off, then hit the menu button on the box immediately after). You will see on the menu a resolution (probably says 1080i), then below it a "4:3 override". Our said 480i. When I changed it to "none", so that it stayed 1080i, it worked! It also works by selecting 480p, but then the picture is stretched.