All I can say is, get used to it. Customer support will be of no help, at all. They;ll advise you to reformat, whcih will delete everything and does nto solve the problem. Then they will tell you to check your compatibility settings, which doesn't solve anything. I have this recorder, actually two of them and my brother in law has one. Two of them work fine, the toher does not. Sometimes it worls sometimes it doesn't. I wrote to support and told them I had reformatted numerous times without it helping. Guess what they said when they wrote back? They gave me instructions on how to reformat. They said I should backup my files so i would nto lsoe them. Well, I can't back them up if I can't get them off the recorder....I've ran into numerous people with the same problems and the same stories abotu customer support. SOme of the complaints date back over a year.
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When the Digital Wave Player application copies the files to yourcomputer, the default location is under My Documents>Digital WavePlayer>Message. There, you will see FolderA, FolderB, etc. +Recording & Schedule folders.
If the files are not there, use a file recovery application, such as PhotoRec to recover the deleted files.
Bad News... I spoke to AudioVox/RCA (800-894-0956 < Direct DVR Number) and they told me that once you get this notification of a bad file format, there is NOTHING that can be done.
I tried DOS, too. Nothing worked.
The only thing left to try is connecting the recorder to the computer via a cable from the line out of the DVR to the line in of the audio card, and record from there. I'm going to try this, then return the recorder, if possible. Mind you, I've gone through several of these recorders and all of them have had this problem... eventually.
The customer service person there at AudioVox/RCA was direct, helpful, but clear that I couldn't do anything but reformat the recorder. Though she didn't really seem to care, by her tone, one way or another. They were still reproducing this product even with the flaws that exist (they certainly did not take ownership of the problem... they said it was out of their control and the problem was just like a virus).
Hi, I had this problem using a Olympus DS-2300 recorder. I installed the DSS Player Software on my PC and when I tried to download the files from my device to the PC I had this problem.
You will need to check the location of a file called DSSjobNo.dat. The application I think tries to copy this file into the default location for the Download folder, usually somewhere in your My Documents. If it can't copy the file there for some reason then that will stuff things up.
To check where the application is expecting the file you will need to check a value in the registry. This maybe a little tricky so get someone who knows there way around the registry to help you. The location of the entry is HKCU\Software\Olympus\DSSPlayer2002\Dictation Module\download\InstallSetting The value is JobNoFilePath and will hold the path to where the application is expecting the dssjobno.dat file.
Armed with this knowledge you can then check if the dssjobNo.dat file is in that location. If not copy the file from C:\program Files\olympus\DssPlayer (this is where I found the file on my PC) to the location the registry entry specified.
Or if you know what you are doing you can change the reg entry to go to the location you want the file to be in. Useful in my case as I wanted the download path for my files to be on a shared folder on the network and I wanted to keep it all together.
Here is something that has worked for me when nothing else would.
In Win XP, right click on the drive letter for the RCA DVR and select properties, tools, error checking. Click the "Check Now" button. Check both the "Automatically fix file system errors" and the "Scan for and attempt recovery of bad sectors" boxes. Then Start.
Usually, my file is repaired completely with no losses, but once in a while I end up losing segments of the audio. But having some is better than none.
Lastly, when I run into a problem like this, I always make it a point to reformat the drive after I salvage the files. If you don't, more files will get trashed in the future.
I hope this helps someone. Pass it on or post/link it to other sites.