Question about SanDisk Sansa Clip MP3 Player

8 Answers

Does not recognize

My computer does not seem to recognize my SanDisk 1GB Mp3 player. When I plug it in, the computer "dings" as if it is recognizing the device, however it does not appear under My Computer or anywhere else I can find. It was working well yesterday.

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  • 42 more comments 
  • fidvet Mar 10, 2008

    computer does not recognize sansa when i plug into usb port? why not?

  • hopie2345 Mar 11, 2008

    it wont show up in any computers

  • divinediva21 Mar 23, 2008

    i cant find my device on my computer so i can load music on it brought it from best buy after thanksgiving and cant get it to work

  • Anonymous Mar 29, 2008

    Same here... my MP virvion is the latest.

    what should i do ?!

  • Anonymous Apr 01, 2008

    my computer does not reconize my sansa clip mp3 player why is that

  • baybay918 Apr 19, 2008

    my clip didn't come with a cd how can i download songs to it or program it to my computer. i got windows xp

  • Anonymous Apr 29, 2008

    Computer does not recognize the sansa clip. It did untilI charged it today.

  • Anonymous Apr 30, 2008

    When I connect my Sansa Clip to my computer the computer does not recognize it. Nothing happens. Please Help.

  • thekidbill Apr 30, 2008

    cannot put files in no more. i can read on pc, but not recognise as folder and not apearing in computer. and i tried on another pc with vista, same
    I bought this player in december 08 ?????
    P.S. I worked about 3 months
    please email me.

  • Anonymous May 03, 2008

    my computer does not recognise my 2GBsansa clip hence i cannot download any songs any songs

  • lette23 May 06, 2008

    computer won't recognize that the mp3 player is connected

  • Anonymous May 08, 2008

    my computer doesn't recognize the device

  • Anonymous May 11, 2008

    i downloaded rapsody music player& sansa did not show up on my sourses menu.

  • Shinigami101 May 12, 2008

    my sansa 2gb clip mp3 is not being recognized by my laptop. i also cannot download music into it.

  • Anonymous May 16, 2008

    when i plug in my sansa clip nothing appears on my computer i cant even find it

  • pas369 Jun 08, 2008

    I JUST BUY A SANSA CLIP AND WHEN I PUT WITH MY COMPUTER IT UNRECONIZEABLE

  • jazzyp225 Jul 01, 2008

    My computer isn't recognizing my SanDisk Sansa Clip. It's saying connecting on the MP3, but I can't see it under my computer or anything.

  • Anonymous Aug 08, 2008

    I plug my sansa in and it saye

  • tsiol_jul Aug 30, 2008

    I canot see my mp3 (sansa clip 2 GB) under My computer. When I put the mp3 in the usb port I hear a sound and after that Windows Media Player opens. I see the sansa clip but the songs are in grey and I canot do anything except deleting them. When I turn on the Mp3 there are no songs. I canot do any copy (just ghost copies- in grey color)

  • jimnall Aug 31, 2008

    hi
    while on rhapsody.com on 8/08/2008 my clip (sandisk,sansa 1gb), was able to be identified by my pc (windows vista home premium/acer amd 64), and i was able to load it with my favorites. now my pc only dings and does not bring up a display its connected. i bought ($39.99) driver detective to possibly solve my problem with no results. what is the change in my pc recognizing the connection? any help, thanx. jim

  • Anonymous Sep 09, 2008

    I talked with tech, I uninstalled and then reinstalled the hardware...nothing worked.

  • mp13 Sep 25, 2008

    my sansa clip 1 gb worked fine a few days ago but now i plug it in to charge and it will not charge or even act like its recognised and it keeps re-connecting and disconnecting over and over and i've done the mtp porting kit, the firmware, called tech support, and tried the hold trick and none of it worked an the player does not have the usb settings option at all so i can not change the option PLEASE HELP!!!! i also cannot format because that would render my player absolutely useless since i no longer have any of my music on my computer anymore and i have to use another computer to post this and the player works fine on this one but it's not mine so i cannot use it often and i am not allowed to DL anything onto it. the only thing that i have on my computer that i got a few days ago is an nvidia geforce 5500 that once i installed it the player would not work. but that is hardware that will not be removed at this point. please help me it would be greatly appreciated. thank you.

  • sansa-probs Oct 12, 2008

    When i plug it in all it does is sit there and charge.

  • daniel12368 Dec 22, 2008

    doesnt show up under my computer, wont let me put music on it.

  • Anonymous Dec 22, 2008

    Hi,



    When I want to plug in my Scandisk Sensa Clip 2GB my laptop (Windows XP) doesn't recognize the device. Please help

  • sandy56 Jan 05, 2009

    my sansa clip keeps connecting, writing and then disconnecting. I cannot load any music onto it because it isn't recognized by media player because it doesn't stay connected long enough. Also cannot remove hardware from my computer for the same reason. I've tried all the above ideas with putting it on hold and holding the middle button in, changing to msc mode, and adding the software and it still doesn't work. Any other ideas before it gets thrown into the garbage? It was working fine for several months until now.

  • ahamprema3x3 Jan 13, 2009

    it stopped charging and all of a sudden won't recoginize it on the computer. when i replug, restart the computer it says it is connected and recharges for about 30-45 seconds and then stops charging.

  • froggyfirst1 Jan 14, 2009

    I have done everything that you guys posted and it still doesnt work will someone please help me

  • Shamblese Jan 14, 2009

    The computer does not acknowledge my player at all

  • Anonymous Jan 25, 2009

    I've tried everything everyone has posted also and nothing helps. Not even the sarcastic answer I got back a while ago. I'm not stupid and even calling the company didn't solve the problem. They told me my cable was no good...I guess none of my cables are any good then since we have several of the Sansa Clips and they all came with cables and none of them work. I've decided to just keep the songs on that I have on it and not try to add anything new. At least I got 130 songs on before the stupid thing did this.

  • cindy011 Jan 26, 2009

    computer is not charging battery, not reconizing scandisk.

  • df1671 Feb 10, 2009

    I can charge my sansa clip mp3 on any computer but my own, why?!!!

  • Anonymous Feb 10, 2009

    yep, mine does the same thing. Has always done this. I haven't been able to load anything.

  • pritesh84 Feb 10, 2009

    Even i am facing the same problem... My computer does not seem to recognize my SanDisk 2GB Mp3 player. When
    I plug it in, the computer dings, as if it is
    recognizing the device, however it does not appear under My Computer or
    anywhere else I can find. It was working well yesterday.

  • radovanovicm Feb 11, 2009

    Yes, I have the same problem.
    Stupid thing is not working!


  • hapeh Feb 24, 2009

    my sansa clip mp3 player does noy recognized of computer

  • prunn69 Mar 08, 2009

    I have the same problem with a e250 but what hardware do you have??
    I formatted couple times tried it on xp, vista seven, ubuntu, mandriva the device wont work on my hardware it just keep looping
    gigabyte ga-ma790gp-ds4h with ati sb750 chipset

  • fordgmc Mar 12, 2009

    Sandisk Clip, won't instll or allow me to load music from my computer. Disk is no help.

  • Anonymous Mar 13, 2009

    My devise is the exact same as your except that it does not ding.
    My theory is that the device is the problem and not the cord or the computer. I think this is correct because I have tried it myself on multiple computers.


  • Anonymous Mar 17, 2009

    i just bought a sansa clip also with a brand new microsoft xp computer. why isnt it working. like many says that the computer doesnt recognize it and it dings like it does. after trying most of all these methods it still doesnt work. what in the world is going on.

  • Anonymous Mar 19, 2009

    OMG, (o my gosh ) i love u vickisanchez my sansa clip finally works.thank u so much from- trinichick

  • jerrenjoseph Mar 22, 2009

    when i plug it in the computer it just dings when i first got it it worked perfect

  • Anonymous Mar 26, 2009

    my mp.3 says its connected but it won't show up under my computer

  • Anonymous Mar 26, 2009

    my mp3 says connected but it wont show up under my computer

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Comment by vickisanchez, posted on Mar 19, 2008 IT FINALLY WORKS !!!!

Sandisk Tech support had me do the following:

- Turn it OFF
- Put it in the HOLD position
- HOLD the center button IN while plugging into USB port, continue to hold for 5 to 7 sec even after plugged in.
At this point MY COMPUTER recognized it. And it worked.

He also had me to:

- go to WWW.MICROSOFT.COM
- In the upper right hand search bar, type in MTP PORTING KIT
I did this and downloaded the first one. Now my Sansa Clip work perfect. I wish I would have talked to him last week before I returned the last one, for the same reasons.

If this does not help call the 1-800 # , opt #4, and ask for GUY (yes that is really his name) out of 5 or so calls to Tech Support he is the only one who knew what he was doing, and how to actually HELP.
GOOD LUCK

Posted on Apr 29, 2008

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Hold power up button for 30 seconds let go and press it up like normal to turn it on

Posted on Feb 10, 2009

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Go to USB mode and change to MSC. It worked for me.

Posted on Apr 18, 2008

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Another possible i found is simpler than all this.
It might not always be applicable.
I messed aroundf with this problem for an hour tonight trying all mentioned and none worked.

Got it working just by this

Open up SANSA MP3 PLAYER
Go to SETTINGS
USB SETTINGS
Make sure you click MTP

It detected it finally in WINDOWS and showed in MY COMPUTER.

I tried before this

a) getting the MTP PORTABLE thing of MICROSOFT.
b) putting in HOLD and switching off.
c) getting a better driver for USB.
d) pulling cable in out and shaking all about in and after bootup.

Hope it might help you out if you have XP.

Good luck with the thing.

Posted on Jan 14, 2009

  • raverman Jan 21, 2009

    I have further found out the following.



    Basically i have XP at HOME and WORK but for some bazarre reason it only accepts MSC at home and does both at work.



    Quite simply i go to



    USB SETTINGS

    Click MSC



    Now upload music to MUSIC folder in windows.



    At other end (I.E. WORK) if you look in MTP mode in windows you will NOT SEE THE TRACKS you uploaded at home even though they are on MP3 PLAYER.



    So at work i have to do



    USB SETTINGS

    click MSC



    Copy the file from \music to desktop.



    then do



    USB SETTINGS

    click MTP



    Go into Windows Media 10,attach the new song to a playlist and then SYNC that to the sansa thing in MTP mode.



    Effectively using your MP3 PLAYER as a MEMORY STICK to get to work but still being able to play.



    That might seem obvious,but just thought i'd tag it on the end.



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Go to Settings > USB Mode > try the other ones.
I solved it using "MSC MODE"

good luck!

Posted on May 19, 2008

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You have to format you sansa clip because u might have files that dont work on you sansa so thats probley the problem

Posted on Mar 20, 2008

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Make sure u have the updated versions of windows media player

Posted on Mar 12, 2008

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IT IS VERY EASY TO CLEAR YOUR SANDISK SANSA CLIP mp3 PLAYER.
1,) CONNECT TO USB ON YOUR COMPUTER W/ USB PLUG
2.)WHEN 'AUTOPLAY' ASKS TO OPEN TO VIEW FILES CLICK ON THAT
3.)RIGHT CLICK AND FORMAT THE STUPID THING, USE YOUR INTUITION IT WORKS
4.)GO TO START MENU, THEN COMPUTER THEN OPEN YOUR MUSIC FILES
5.)GO TO START MENU, OPEN COMPUTER AND OPEN YOUR MAIN DRIVE
6.)CLICK ON THE SANSA DISK mp3 PLAYER
7.)DRAG AND DROP ALL OF THE FILES FROM YOUR 'MUSIC' FILES INTO THE SANSA DISK CLIP PLAYER OR WHATEVER YOU HAVE
8.)THIS WORKS, I'VE RETRIED IT, TESTED AND THIS WORKS FINE ON WINDOWS VISTA HOME PREMIUM WITH SP-1 NO PROBLEMS
{don't make it harder than it is}

Posted on Jan 05, 2009

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