Question about HP LaserJet 3390 All-in-One Multifunction Printer

1 Answer

** Paper Pickup

I am getting an error message on the HP 3390 printer stating "** Paper Pickup". The paper tray is full and it keeps doing this in the middle of longer print jobs. When i press "enter" it tries to continue printing, but does not print another page.

Any clue what is wrong?

This printer is virtually brand new and has worked perfectly for the first month.

Thanks

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  • Anonymous May 18, 2008

    On the 3390 All-in-one machine I keep getting error message no paper pick up and then it asks me to push the check-mark button. It may print one or two more but the error message comes on again.

  • bonnie911 Oct 08, 2008

    when i print it tells me that i need to add paper, but if i hit the check it will print

  • Anonymous Apr 17, 2009

    Message: paper pickup empty, but is full..... Problem starts with Vista Service Pack 1

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  • 54 Answers

Check the paper pickup tray & roller may be its not working. If possible contact the local vendor for printer servicing.

Posted on Mar 10, 2008

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Hi, I am trying to print with my HP LaserJet 3390 and it says 'No paper pickup'. Can you help? Regards, Peter G.


Try to perform the following steps in the mentioned order:

1. Verify that the media was inserted far enough into the input tray. In tray 2 (HP LaserJet 3390/3392 all-in-one), verify that the paper-length guide is in the correct position for the media size that you are using.

2. Reload the media in the input tray and press c00597632.gif to continue the job.

May 23, 2011 | HP LaserJet 3390 Printer

1 Answer

Error 13.01.00 hp 3005


Thank you for contacting FixYa with your printer inquiry.
This is usually a paper pickup error where paper pickup roller is not contacting the paper in the default paper tray or Pickup roller is worn smooth and not picking up the paper.
Turn the printer around and lift the flap behind the paper tray. If you have a flashlight, get it. You want to watch the action of the paper pickup roller. By observing to see if it is rotating, slipping on the paper or whatever, you should be able to determine why the paper isn't feeding.
Solutions: Make sure the paper size adjuster in the tray (Paper Backstop) is against the paper and correctly set for paper size.
Paper roller slippage - Needs to be replaced. Order a new one. Clean with water or alcohol in the interim while waiting for replacement. Eliminate all the paper dust. Sometimes works.
Part Number: RL1-1370-000CN Paper pickup roller - Picks up media from the paper input tray.
Venders: http://partsurfer.hp.com/Search.aspx?SearchText=Q7814A - HP Parts Surfer

http://www.laserprinterservices.com/parts.html

https://www.partsnow.com/Forms/Login.aspx

http://www.thelaserguys.com/Printer-Error-Codes_ep_42.html



Hope this helps helps. Please keep us updated and remember to rate this answer.







Feb 07, 2011 | HP LaserJet P3005n Printer

1 Answer

The paper jamed now I get a 41.3 error message and can't solve


Hello,

The error 41.3 is unexpected paper length and was caused by the printer pulling more than one sheet. Now the problem is clearing the paper jam in the paper tray. The only way I have found to get it clear is to put the printer on its back with the paper tray facing straight up. Now push the tray in just a little bit if you can and try to shake it to get the paper to shift to the other end. After a minute or two put the printer back down and try to open the tray. If you can then just put the paper back where it goes in the tray. Be sure the pickup roller is clean, no paper dust and such. then try printing again. If you still can't get the tray out then you will have to dis-assembly the printer to get it clearer. Let me know if this gets you going.
Buddy
Corporate Computer
Over 21 years of PC and printer support/repair

Jun 19, 2009 | HP LaserJet 4 plus Printer

4 Answers

Error message keeps appearing "paper jam in tray 2" although there is definitely no paper jam.


If you did not get ALL the jammed sheet out, there is still a small piece of paper in there somewhere, probably covering a sensor or micro switch. Get a torch and look carefully. If you don't find anything you may need to disassemble the printer to find it.

May 02, 2009 | HP LaserJet 2300dn Printer

1 Answer

Display message reads - no paper pick up - nothing will print how can I clear it


Following is what HP Recommends:

Verify that the media was inserted far enough into the input tray. In tray 2 (HP LaserJet 3390/3392 all-in-one), verify that the paper-length guide is in the correct position for the media size that you are using.

Reload the media in the input tray and press c00597632.gif to continue the job.

If the error persists, contact HP Customer Care.

You can get this information at the following link:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?cc=US&lang=en&objectID=c00597631&prodSeriesId=1161389&prodTypeId=18972

Apr 07, 2009 | HP LaserJet 3055 All-In-One Printer

1 Answer

HP c7180 message "Push output photo tray all the way down"


I have the HP C7280 and I was able to fix the problem.
HP seems to have 3 trays. The bottom tray is for the paper. The middle one has a small blue tray for the photos and the top tray is where the paper comes out.
Well I lifted the top tray where the paper comes out (it can angle up) and then I clicked OK on the problem. I may have even rebooted, but then I got a new error message which is good. It said to push photo tray (the small blue tray) all the way in which I pulled out and pushed back in. Then I pushed the top tray down so all is flat again. I clicked OK and it re-calibrated with no more error messages! Hope this helps.


Feb 16, 2009 | HP Photosmart C7180 All-In-One InkJet...

2 Answers

PRINTER KEEPS SAYING LOAD PAPER FACE DOWN,WE HAVE BUT IT KEEPS REPEATING THIS MESSAGE


well sometimes if there is a pickup problem if this is a inkjet hp printer it will simply think that the paper tray is empty, and the pickup roller could be dirty.

if this printer is a laser printer then the sensor flags that sense the paper is malfunctioning and needs either to be replaced or cleaned it could be stuck, on some laser printers there is a set of microswitches that can get stuck too, this is if the printer is a mid range laser printer.

Nov 21, 2008 | HP Printers & Copiers

2 Answers

Hp laserjet 8100 8150 13.1.42


hp printers typically do not have an error message to cover every known condition, thus if the printer needs maintenance in an undefined area, it will invariably indicate a paper jam. The printer usually responds to the installation of a maintenance kit which will include transfer roller, pickup rollers, and fuser.

Oct 03, 2008 | Printers & Copiers

1 Answer

No Paper Pickup error


Check all this ---------
1.check the paper pickup roller may be its not functioning
proper.
2.check the paper pickup sensor(clean this)
3.check the paper pickup tray for proper work.
4.check the gear of paper pickup.

thanks

Mar 20, 2008 | HP LaserJet 3390 All-in-One Multifunction...

2 Answers

Keep getting "out of paper" error message


Unfortunately this printer and alot of others like it have a very poor paper feed mechanism. I am finding that the (1) small pickup roller that is used in this and other machines like it is failing (not picking paper) prematurely or faster than i think it should (this is looking at page counts on some of these machines). We have been disassembling them and rubber restoring the pickup roller which fixes the paper jam/paper out errors.

Inkworks

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