I had the same problem - Cause: plugged water filter. We always used RO water so never replaced the filter. After 4 years I guess it was due. Solution: Reprime the water system. Remove water filter. Fill tank with water. Turn machine on. Put a container under the steam/hot water wand and open the knob on the front panel. You may need to run half a tank of water through it before it resets. Hope this works for you all.
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Inside the water tank there is a magnetic float which is causing the problem. This float is moving always on the top of the water tank as you fill it with water and in reverse as the water level goes down then the float is moving down to bottom also. So as the magnetic float is moving up and down is giving the signal for the water level if it is full or empty. So possibly now the float is stuck in the bottom and even if you have refill the tank this is still on the bottom of the tank. This can happen from many reasons. First could be that the plastic column that the float is moving is full of scale and it can not move up and down freely any more so you can clean it from scale by decaling it and even clean it with a wire brush.
A second possibility could be that float have a tiny hole and some water enter in the float and this make it to stay on the bottom of the tank. You can visually inspect it and if possible you can dry out the water and weld with a super glue the hole if possible, if it cannot be fixed then you need a new float. If you want to fix it temporary until you find a new float you can use a plastic clip or similar to secure it always on the top however you when the tank is empty it doesn't register so you would really have to keep an eye on the water level to avoid any other problems with the machine. Good luck
The water level sensor is based on a floating magnet. The magnet breaks out of it's holder in the water tank. Remove the water tank via the door on the back of the machine, tip the water out (and the magnet will probably come out too). Put the magnet back in the housing down near the water valve, and wedge the black lid on with a bit of plastic. Refill and enjoy coffee.
The only thing I can think of is the reed switch on the back of the panel that checks the water level. If there is a float in the water tank check what level it is when it calls for refill, it might be in backwards, or the magnet has moved.
there is a float at the side of the machine by the water level, if the float gets stuck the red light will continue to flash even though water is present. Use a magnet on the outside of the machine by the water and float level and raise the float when connected to the magnet and the light will stop flashing red rapidly
I had the same problem after only a few months. There is a float at the side of the water resivour, this float also has a magnet attached to it and for some reason becomes lodged at the bottom of the tank, telling the machine that there is not enough water in the tank, even when there is. Use a magnet on the outside of the resviour, connect it to the one on the inside and lift very slowly upwards...Hey presto the light stops flashing and the water boils
The black thing floating in the water tank is a plastic shell with a magnet inside. If you clean it...make sure you reinstall it with the tapered (smaller) side down. There is a slight size difference BUT it will make ALL the difference in the world.
I had no idea there was a magnet in that black/greyish case. The direction of the casing is important. I had the same problem and that solved it!