Question about HP Photosmart 2710 All-In-One InkJet Printer

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Hp photosmart 2710

Unable to obtain a proper alignment when replacing the black cartridge... have replaced the cartridge with another and with another compatible cartridge but diff number... have cleaned both the contacts and cartridge... but when cleaning and doing a cartridge alignment... the alignment always fails

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  • burtonjr Mar 09, 2008

    I do suspect the printer cartridge still... we'll give it another shot at finding another compatible cartridge even though these cartridges say they will work... thanks for your help/confirm

  • sandyGas Mar 22, 2008

    The black print cartridge is incorrectly installed.

    I have installed black cartridge after black cartridge, replaced colour also, had a look at the mechanics where it slots in etc.. and i just dont get why my HP keeps giving me the above error message.

    Running out of patience - any suggestions?

  • bonipie Jun 14, 2008

    Similar problem. Replaced cartridge with 2 new ones. Same problem each time, but seems to be getting worse. Alignment fails. Now, prints no black, but color is fine. Also error "Every error". Uh oh!! Taking both cartridges out to look around and see if I can see anything obvious wrong, under cartridges, there seems to be what was once white felt. It is soaked with black ink. And, under the color cartridge, there seems to be a small piece of the felt (about 1/2" long x 1/4" wide) that wants to wrap around the horizontal black plastic bar that runs below the cartridges. There is also a lot of black ink on the horizontal plastic bar. Any ideas??

  • kaanbro Sep 10, 2008

    black ink prints fine, however the colour pages that are printed are only in red, yellow and pink. There are also heaps of horizontal lines through the colour prints. I have replaced the colour cartridge with a genuine HP 2710 printer cartridge. I have cleaned the cartridges in the menu option, however whenever it tries to align the cartridge it says 'printer cartridge alignment failed'.

    can someone please help?



  • settycy Sep 29, 2008

    I have the same problem. Eventhough I keep changing both black and the color catridge, it keeps giving me the same message that it could not be aligned.

  • tmarchesano Oct 05, 2008

    I have the same problem. I keep getting a failed alignment message when I try to add the black ink cartridge. I have tried 3 cartridges and all failed. Any help would be appreciated.



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Sounds like there's something stuck under the cartridge, or the 'compatibility' is suspect..that's the only reason that happens, a mechanical mismatch

Posted on Mar 09, 2008


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Try cleaning the contacts on both the cartridge and the printer. A tissue should do the job. Also try wiggling the cartridge when it is seated in position (this should help get a better contact with the connections)

Posted on Sep 16, 2009


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1 Answer

HP Photosmart 2710 Scaning software

The software for the HP Photosmart 2710 All-In-One InkJet Printer can be found at
After arriving at the site, click on the subheading "Support & Drivers", then follow the 2 steps
listed to obtain the needed software.

Jan 22, 2011 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

After changing my 2710 black in cartridge, alignment failed and has failed over and over again: Printed docs are out of alignment.

Use a Q-tip and rubbing alcohol to wipe off the connections between the cartridge and the computer.
Run a test print and try to re-align again.

Jan 18, 2011 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

The printer is telling me to replace the color print cartridge. I only want to print in black. i have a hp photosmart 2710

Your only problem here is that you own a HP inkjet printer.  This printer uses up both cartridges even if you print in black.  Donate this thing and get you a Brother laser printer that just prints in black.  This will cost less to operate per page and uses less energy.

Oct 25, 2009 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

I cant get the cartridges into my hp photosmart 2710. I know I have the right cartridge but it wont fit in!

First is the printer on? Once the access door is up, you need to push down them up on the cartridge latch. Next, make sure the label is up and the copper colored contacts are facing into the printer. Bring the cartridge down to the right height and push forward until it stops. Then close the latches and then the access door.

The black ink goes in on the right and the color to the left. They are not identical.

The usual difficulty is not pushing the cartridge in far enough. It really won't break easily.

I hope this helps.

Sep 13, 2009 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

Align Print Cartridges

From the front panel (Macintosh and Windows)Press MENU or SETUP (depending on the model).
Press the right ARROW repeatedly until the display window reads Maintenance.
Press ENTER.
Press the right ARROW repeatedly until the display window reads Align Print Cartridges.
Press ENTER. The unit will begin the alignment process and the display window will read Printing Alignment Page
Verify that the alignment was successful after the page is complete.

Nov 10, 2008 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

Should be black ink, but printing in red, magenta?

No problem, I am here to help. The problem might be that the cartridge might not be compatible.


Hope it works!

Jun 17, 2008 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

Black Ink Cartridge alignment problem

I have never heard of that happen before. I know if they have been refilled they lose there effectiveness causing leaks to happen.

Jun 14, 2008 | HP Photosmart 2710 All-In-One InkJet...

1 Answer

Ink cartridge?

Remove the color cartridge and power on the printer again, if that clears the error, replace it with a new one. Do the same with the black cartridge.

Jan 02, 2008 | HP Photosmart 2710 All-In-One InkJet...

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