Question about Dell 962 Photo All-In-One InkJet Printer

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Error 2200 for dell 962 printer

Hello Malik.
Very kind of you to help. Same problem here, error 2200 when copying and when trying to scan I get a message of problem with communication between computer and printer. I have tried to follow your advice. On Dell's website I can't get any downloads for Vista and I am a bit stuck. Whenever I try to reinstall my CD with drivers and utilities it doesn't work. Could you please help.
Regards
Magda

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  • marimagdalen Mar 19, 2008

    Thanks a lot for your reply. After the panic has gone, I have managed to get it printing ( I tried turning it off again and unplugging and plugging everything in the right order - maybe I had a better day as it worked! ) but it seems the scanner is quite dead... still not responding and gives the same error message so I avoid using it as it stops the printer from working too. Thank you. Magda

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You might try going to the system restore on you computer and restore to an earlier time when your printer was functioning. it should at least reassign your drivers. I wouldn't try to update/upgrade until your printer is restored.

Posted on Mar 19, 2008

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2 Answers

Have the 962 and it was working now makes a long noise when trying to feed paper and says error 2200


You didn't say which operating system you are using so I guessed and searched for problems at the Dell site with Vista systems. Here are the error codes it returned:
http://support.dell.com/support/topics/global.aspx/support/dsn/en/tree?c=us&dl=false&l=en&s=gen&treeid=E28F8843A2D8A315E0301E0A55174226&doclang=en&cs=

Error 2200 is a scan carrier stall error.

If you don't use Vista, please navigate backwards from this link and choose your operating system.

Feb 22, 2010 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell AOI printer 962 showing error 2200 when trying to scan or copy. I have tried disconnecting and re-installing but have been unable to fix it. Can anyone help ? Mac


go to printers find dell aio 962, right click propertys, check 1st it is set to the right port, usb, paralell which ever the printer uses and that bidirectional support is enabled.same prop. page click advanced and be sure start printing immediately is checked then ok and try printing then. if no prob here then you may have a bad driver, a bad cable or a bad printer.

Jul 26, 2009 | Dell Printers & Copiers

2 Answers

Won't copy, error message 2200 pops up and says to check manual. Manual doesn't reference that error message.


Try this - turn off the printer.
Remove the power supply.
Press the power button for 15 seconds.
Then plug it back in.

That should've cleared the printer!

Apr 17, 2009 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

2200 error on dell 962 all in one printer came on lighted screen. then i powered the printer off and it will not work at all. unlighted screen says power down error


1. Uninstall, and re-install the printer.

Else....

2. Error 2200 is a Scan Carrier Stall error... Maybe the scan carrier stalled during a scan job? Turn off the printer, wait a few seconds, and then turn on the printer.

else

3. If no result....Try this... turn off the printer then remove the power supply and press the power button for 15 seconds (it should clear info out of the printer). Then plug the power back in and press the power button.

Thanks for using FixYa - a FixYa rating is appreciated!!

Re-Post if additional help is required.

Jan 31, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Scanning Problem


Are you getting any kind of pop ups when you try to scan?

What kinds of AntiVirus Software are you using.

What operating system are you using: ex. Vista; XP Home; XP professional?

Answer these questions and maybe I can help you

Mar 26, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Error 2200


Error 2200 is a Scan Carrier Stall error... Maybe the scan carrier stalled during a scan job. Turn off the printer, wait a few seconds, and then turn on the printer.

Jan 29, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Please Help


Hi Christy,

The issue you are experiencing with your printer i.e error 2200 is related to "Scan Carrier Stall " I believe the steps mentioned below will fix the issue,

1. Unplug the power cord from the wall socket.
2. Disconnect the power supply from the back of the printer.
3. Wait 15 seconds.
4. Reconnect the power supply to the back of the printer.
5. Plug the power cord back into the wall socket.
  1. Go to www.support.dell.com.
  2. Click on Drivers & Downloads.
  3. Under Option 2: Select a Product as printers .
  4. Locate the printer(s) 962 printer and click Go.
  5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
  6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.

Regards
Malik Khan

Jan 25, 2008 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

My Dell 962 Photo Printer gives error when trying to photocopy.


Hi,

The issue you are experiencing with your printer i.e error 2200 is related to "Scan Carrier Stall error" I believe the steps mentioned below will fix the issue,

1. Unplug the power cord from the wall socket.
2. Disconnect the power supply from the back of the printer.
3. Wait 15 seconds.
4. Reconnect the power supply to the back of the printer.
5. Plug the power cord back into the wall socket.
  1. Go to www.support.dell.com.
  2. Click on Drivers & Downloads.
  3. Under Option 2: Select a Product as printers .
  4. Locate the printer(s) 962 printer and click Go.
  5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
  6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
I would appreciate if you could let me know if you have refilled the black cartridge, cause Dell printer often give error messages if the cartridges are refilled and not replaced with an original Dell one. If you have done so please replace the cartridge with a genuine Dell cartridge.

Regards
Malik Khan




Jan 24, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell AIO 962 can't send scanned info


Try reinstalling the printer software by downloading the latest version from support.dell.com.Also try using the printer with a different system if avialable.

Dec 27, 2007 | Dell 962 Photo All-In-One InkJet Printer

4 Answers

My Dell printer doesn,t copy or scan it gives me error 2200


- Turn off the printer first
- Remove the power supply and pressed the power button for 15 seconds
- Clear info out of the printer
- then plug the power back in and press the power button.

Oct 24, 2007 | Dell 962 Photo All-In-One InkJet Printer

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