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Bissell ProHeat 2X Select Upright Deep Cleaner not pumping water to floor. Water is not flowing out of the pouch area into the carpet.

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  • Anonymous Mar 14, 2014

    unable to get water to work on both the tool and floor cleaner

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The water sprayers on your Bissell are probably clogged. I had this problem this morning, myself, with my machine, about 15 months old. They get clogged up with mineral deposits. This is a *fairly* easy thing to fix yourself. Read all the way to the end before trying this fix.

Unplug the Bissell. Remove the water container pieces from the top of the base. You'll probably reveal two red plastic pieces mounted in the Bissell's base, about .75" x .75". These spray water on your brushes when you press the water-and-soap trigger at the top of the Bissell's handle. These water sprayers tend to clog. See the metal spring running up the hose, behind each red water sprayer? As you squeeze the red plastic sides of one red water sprayer, use a screwdriver or other tool under the spring to wedge up the hose, to release the sprayer from its mount in the base. Stick a finger in the hole of the base of the Bissell where the sprayer was mounted and run it around the edges there including on the underside of the base to clean out any gunk you can find. Clean any gunk you can off the red water sprayer with an old toothbrush.

Now you need to remove the water sprayer from the hose. You need a pair of pliers. Use the pliers to squeeze the brass colored clip that is keeping the red water sprayed mounted to the end of the small hose there. Move the clip down the hose so it compresses the spring and is no longer on the red plastic water sprayer. Now you can twist and pull the red water sprayer out of the end of the hose. You'll need a little hand strength to do this. Just be careful not to break the water sprayer by using a tool. They're not particularly delicate, but breaking one would render your Bissell useless until it was replaced, so use a little care.

When you've removed a red water sprayer from the hose, put the outer end of the red water sprayer in your mouth and seal your lips around it, and try blowing through it. You can't blow air through it, right? It's clogged. Open up a paper clip and push it back-and-forth through the small hole in the end of the water sprayer back towards its middle. You'll probably push out a line of white mineral deposits. Clean them off the water sprayer with the old toothbrush, and try blowing through the water sprayer again. If air passes through clearly, you've fixed it. Now you have to put it back together. Push the water sprayer back on the end of the hose. Use the pliers to reposition the brass clip on the end of the hose over the water sprayer. Push the red water sprayer back into position in the base of the Bissell.

Now do the same for the other red water sprayer.

I had a problem when I fixed this on mine this morning, because when I pulled one water sprayer off, the hose advanced up under the spring and I couldn't reattach the red water sprayer, because it couldn't reach the end of the hose. So try to use the brass clip or some other means (rubber band, tape, another clip) to keep the hose from crawling up inside the spring after you pull the red water sprayer off the hose. If the hose gets up under the spring anyway, despite your best efforts, I fixed this by removing the six screws on top of the Bissell base (the surface of which the water tank mounts on top of), and then pried it up. You can pull out the hose, reattach the red water sprayers to the hoses, position the hose *very carefully* inside the base (there are mounts under there they need to fit into, so you don't break anything), push the red water sprayers through the mount holes and mount them, and then reattach the screws to the base.

There's something else you may need to do that can help get the water flowing. This one's easier. The Bissell uses pumps, which need to be primed. Sometimes an air pocket inside the machine keeps water from flowing. To prime the pumps, separate the two water tank pieces. Fill the base as usual and mount it on the Bissell without the top water tank piece. Plug the Bissell in and **turn it on**. (The Bissell must be running to do this.) Kneeling on the floor in front of the Bissell, reach up and press the soap and water release trigger at the top of the Bissell's handle and hold it in as if you wanted water to go through. On top of the water tank is a plastic grommet hole about 1 inch in diameter, through which you pour water to fill the tank. Seal that hole with the flat of your hand. You'll feel a bit of suction. Lift your hand up and down a few times. Release the trigger and repeat a few times. Now that you've cleaned out your water sprayers and primed the Bissell's internal pumps, I'm hoping water will GUSH through your Bissell once again.

As you probably have learned the hard way, as I did, it's VERY important to do a lot of cleaning of the Bissell after each use, more than the manual tells you to do. Clean the bottom of the unit. Empty all the water. Thoroughly rinse out both water container pieces. Unscrew the three clear plastic pieces, one in front, two on the sides, that surround the brushes, and rinse them thoroughly in water. Clean off the brushes and all the lint and gunk around and above the brushes. (A water spray bottle and toothbrush are helpful here.) Tip the machine and blow all the water out of the hole in the base. Release the red clip springs on the red water sprayers and blow on them. Doing this will slow the failure of the Bissell. It's a great little machine for the money, but it does have a learning curve and need more pampering than a vacuum cleaner, doesn't it??

Good luck!

Posted on May 29, 2009

  • jossmanusa Jul 11, 2011

    Jossmanusa:
    Thankyou for a very comprehensive step by step solution. My Carpt cleaner would not spray water and I have spent a few hours using the official sites and fault finding. Not one had this solution. I thought it may be a blockage or a pump gone and was about to give up and replace the whole system, then I found this. Thankyou so much, I followed what you said and hey presto, I now have a functioning machine. In removing the red nozzels I used two pair of pliers, one to hold each litlle red wing and that came out easy. I also, but very gently, pushed the paperclip down the pipes to ensure all was clear, I removed a solid block of mineral deposit. I then left the nozzels off, put the water container on as you suggest and ran it an that cleared, irrigated much more deposit. I then reassembled and . going likme a dream. Appreciate your guidance. It is a shame the companies do not tell you this, and you are so right, the key to not getting a block is to clean and flush the system after use. Again, thankyou. :-)

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May have a problem with the cap and valve at the bottom of the tank. Could even have a problem with the tank nit sitting down like it should. Could be a bad pump or a clogged line. If this still in warranty, take it to a warranty repair shop. It would have a years warranty on it.

Posted on Mar 13, 2008

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Posted by Charlottek on Apr 23, 2008
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How do you change machine from carpet cleaning to hard floor cleaning?

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
The Bissell 9500 ProHeat 2X Clean Shot Upright are mainly designed to do mostly carpet, you can use it for bare floors, but for good wood floors I would use less water and pickup the water ASAP because you don’t want the good wood floor to warp - linoleum floors are fine but be careful with wood floors, and remember that the Bissell 9500 ProHeat 2X Clean Shot Uprights
Clean on the pull back, you squeeze the trigger, dispense water, the machine will use the scrubbing brushes to clean and the vacuum will pickup the water all in one smooth motion.
For further information please feel free to contact your local vacuum cleaner dealer in the area or the yellow pages or contact the Bissell Factory @ the information listed below:
http://www.bissell.com/ By Phone Customer Service:
(800) 237-7691 Hours:
M-F 8:00 a.m. - 10:00 p.m. ET
Saturday 9:00 a.m. - 8:00 p.m. ET

Thanks, Don – The Vac Man
Go Ahead. Use Us.

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