Question about Pure Digital Flip Video Ultra Camcorder

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Lost time/inaccessible files on flip

While recording today the camera siezed up, screen went gray with image frozen...husband turned it off, back on it again, and it resumed recording. However, 20 min recording was lost and not retrievable. We deleted the remaining videos and yet the flip says only 40 (out of 60) is left. Somehow we lost 20 min of recorded video ~ is there any way to "find" that video and restore our flip to its' 60 min capacity?

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  • lindseyc44 Apr 05, 2008

    same thing

  • isaacjordan Jan 21, 2009

    My camera just shuts down... I used to have an hour of playtime with no vidios, now its only :47...

  • Anonymous Mar 04, 2009

    I have the same problem and the above does not work. Is there another solution. I have tried to email FLIP but they are yet to respond. I have the Flip mino HD.

  • Anonymous May 11, 2009

    Doesn't work for me.

  • Anonymous May 16, 2009

    Didn't work for me. My folder is empty.

  • Anonymous May 18, 2009

    I did this fix from the Flip support site and it did not change anything. The Mino HD still shows 19:25 for remaining record time.



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This may sound risky, but I did this and my Camera is working perfectly again... If you don't have any videos on it you need to salvage too badly this should do the trick.

1) Plug it in (obviously)
2) Go to My Computer and right click your video camera
3) Click Format
4) I clicked restore device defaults because it sounded safe (but may not be necessary)
5) Click start and begin the reformatting

After this i went from my incorrect 27:11 min. remaining on the camera to the full 60. Still records perfectly and the software is still on it and works correctly. Hope it helps some of you out there =)

Posted on Jun 24, 2009

  • Josh Comstock Sep 21, 2010

    This totally works. I copied the contents of my camera to a folder on my desktop just in case before I did this, but I didn't need them. Once I reconnected my camera to my computer after format, the Flip program opened and asked me to update my camera software, which automatically downloaded and installed. Works great, thanks!

  • curiousmikez Jun 14, 2011

    That works, quick and simple. I too copied the Flipcam files over just to be on the safe side but it automatically updates the software when you reconnect to your PC. 27 minutes back up to 60, thanks Jamie345.


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Have you tried this? (From the Flip website Help section)

We suggest trying the following to regain your full record time.

Connect your camcorder to your computer and open your
DCIM/100VIDEO folder. This folder contains the videos from your Flip Video camcorder. When your videos are manually renamed within this folder, they are no longer recognized by the Flip Video program. Please ensure that all videos in this folder are carrying their original name. For example, VID#####.AVI where ##### is any number between 00001 and 99998. Then, delete all videos you have previously saved from this folder. Your videos cannot be retrieved once they are deleted, so please make sure you have the videos you wish to keep saved into another folder before doing this.

Also make sure you have deleted any videos that reside outside of the
DCIM/100VIDEO folder within your camcorder's root directory.

After you have deleted all videos, disconnect your camcorder and check on your record time. If you have still not regained your full record time, please reconnect your camcorder and empty your "
trash can". Then, power your camcorder on and off 8 times.

Posted on Sep 20, 2008

  • Jack Quinn Dennis
    Jack Quinn Dennis Dec 18, 2010

    I regained 18 minutes, but still missing 18 minutes...


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For Windows users who weren't successful with the "Empty Trash" solution and don't want to re-format the Flip memory, this is how I solved the problem of lost record time after two incidents of video file corruption (Flip Mino HD connected to PC with Windows XP):
I made a Windows standard disk check (no special tool) after which Windows had created a hidden folder named"FOUND.000" which contained a file with all the lost clusters of the corrupted videos (to see this folder you have to change your file explorer options to see all files/folders including protected system files). The file had just the size which I had been missing. I deleted the "FOUND.000" folder on the camcorder and now it shows the full 60 minutes record time again.

Posted on Jun 21, 2009

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