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Does the phone actually ring 3 times. I was having the same problem
I was informed that it was not even going to my phone. When I had this same problem T_Mobile could not fix the problem using the 3 g network. If you shut off the 3g feature your problem will go away
I'm having the same problem. However, I have discovered that it is something to do with the upper slide part of the phone. For some reason, if you push the slide down just a bit when you're trying to play music the sound comes on. Not sure how to fix this problem other than scrap the phone.