Question about Kenmore 3.2 cu. ft. Plus Top Load Washer

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Kenmore washer won't empty

The washer won't empty. How do I access the water pump?

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  • D Velez
    D Velez Apr 05, 2008

    The water is not discharged when it finishes washing.

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To gain access to the water pump on a Kenmore TOP LOADER follow these steps:

1. Unplug washing machine.
2. Remove console. This can be accomplished in one of two ways depending on which type of console you have.
a. If the console has removable end caps, the caps lift off by prying on the top from the back of the washer. The cap will pull off towards you as you are facing the unit from the front of the washer. There will be a ***** under each end cap that you will need to remove.
b. If the console does **t have removable end caps, you will need to slide a putty knife under the front corner of each side and push in while lifting up. There is a retaining clip under each side that has to be released.
3. Once the console has been released it will lift up and fold back over the back of the washer in its resting position. Use care **t to stress the small plastic hinges that hold it on. They can break easily.
4. Under the console will be two large brass colored clips. Take a large flat blade *****driver and place it in the groove of the clip on the washer top. With the *****driver firmly in the groove, push away from you towards the back of the washer. This will release the clips.
5. Disconnect the lid switch connector plug. This is the white colored plug on the washer top under the console.
6. Remove the washer casing. Open the lid of the washer. Using one hand, grip under the front rim of the washer opening. Do **t grab the wash tub, just the casing. Tilt the washer case from the back first towards you, slide forward slightly, and then lift up. The entire case comes off exposing the wash tub and components.
7. Locate the water pump. It is a small plastic pump with two hoses connected to it, directly under the front of the wash tub. It is advisable at this point to drain the residual water from the wash tub. This will save you a lot of clean up time later. Here’s a helpful HINT: If you own a wet/dry shop vac, remove the drain hose from the standpipe at the wall. Connect the shop vac to the end of the drain line and pull a vacuum on it. This will quickly drain the residual water and leave you with little to ** mess. If you do **t own a shop vac, remove the lower hose from the pump and place a pan or a bunch of old towels under it & allow to drain. NOTE: If the tub is FULL and you can**t drain the tub by means of the stand pipe you may have an obstruction on the pump. In this case, you will have to try pulling water directly from the tub using the shop vac method and/or bailing.
8. Remove the water pump by removing the two retaining clips. The front of the clip pops off with a gentle pry of a *****driver, while the back is in a keyed slot. Once released from the pump, turn the clip to remove from the slot. Pull the pump off the motor shaft and remove both hoses. HINT: This is a good time to inspect the drain lines for any debris that may have gotten lodged in the lines.
9. Install new water pump (if necessary). You may have to rotate the motor shaft slightly to get the slot on the water pump to line up correctly on the motor shaft. Make sure you re-install the retaining clips correctly. Insert the keyed end first, then turn and snap them in place over the pump.
10. Re-install washer case. With the lid of the washer open, place grasp case under front rim and place it on the washer frame. While looking down through the washer lid opening, make sure the front lip of the case is placed UNDER the washer frame and rocked back onto the frame to ensure that the small cleats on the frame fit into the slotted grooves on the washer case base. If you do **t get the case seated correctly it will rattle and vibrate while the washer is in operation.
11. Make sure the back of the washer fits into the washer casing on each side by leaning over the front of the washer and grasping each side of the back panel and pulling towards you. The back panel needs to fit snugly into the back of the washer casing to prevent vibration. Reinsert the brass clips by placing the clip into the slot on the back of the washer first, and then forcefully pushing it into the opening on top of the washer. It will snap back into to place.
12. REINSTALL LID SWITCH CONNECTOR. It is easy to forget. If you do **t reconnect it, the washer will **t work correctly.
13. Reinstall console.
NOTE: This water pump IS NOT serviceable. Meaning, it does **t come apart. You can, at times, manage to dislodge items that have become stuck in the pump by slowly rotating the shaft backwards (with the pump removed from the washer) while pulling the object free. Sometimes this works, but sometimes the seal becomes damaged. Panty hose, underwear and the under wire from bras are **torious for getting stuck in these pumps. HINT: It is STRONGLY recommended that you use small nylon garment bags while washing some of your smaller items like this.

I k**w it seems like a lot, but it is an easy process if you take your time and follow the steps as written. A new washer pump (if required) should cost about $40.



I hope this helps you.


Posted on Mar 09, 2008

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