Could you tell me the make/Model of the Compaq that you are facing an issue with?
Also do you have a sound card installed on the computer?
Please click on start then right click on My computer there you would see an option called Manage click on it and select device manager on the left side of the window that opens up,
After you have done that please scroll to the bottom of the page click on the +sign in from of game controllers and sound and see what is the audio card or the sound card listed there.. That would be of great help. Thanks.
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With your problem, you may want to download a software called ASTRA32, with this link,
After downloading, please install it,(just follow on screen instructions) then RUN it. It may take a while to run it the first time (depending on your system configuration).
After a while, you will se a windows listing all your system information, driver names, etc.
Just click on the button that says "DRIVERS" with an exclamation point.
Here it will show you all hardware which does not have the correct drivers installed, which in your case no driver has been installed yet. Just browse down on the right window pane to see the complete hardware name of your sound card. It will be listed there as "Problem Device" and just look for the device name. After you have known the device name, you can either go to the device manufacturers website or search for the drivers using any search engine of you choice, such as Google.
Hope this helps you. and thank you for using Fixya.
Hve you tried to remove the existing sound drivers (if installed) and install the official version of the drivers? Post me back clarifying: 1. What exactly is your problem 2. What is the sound card brand/model or the motherboard's brand/model (if onboard sound)
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Thanks and regards Please kindly rate this solution Stelios direct FixYa link: http://www.fixya.com/users/technical114
Try going to the start menu and bring up control panel...click on hardware and sound....then click sound...then manage audio properties...here you can see if the sound card is present and that the computer "see" it...you can hover the mouse over the item...right click and go to properties to get to the driver tab....check to see if you can update the drivers for the sound card...if your not sure which card you have then you need top remove the cover and look inside where the sound card is or if it is on the motherboard....if there is a card then you need to look on the board for a name & model number. With that info you can go online to the manufacturer website to download the latest drivers for the card and your type of O/S....If the sound is built in the motherboard then you will need to find the type and manufacturer of the board and then goto their website to see if there are updated drivers for the sound portion of the motherboard
Visit this website and choose your SOUND CARD TYPE and install the Sound Driver, http://support.creative.com/Products/product_list.aspx?catID=1&CatName=Sound+Blaster# You need 2 install the video driver as well.... I tried visiting CREATIVE'S website but u didn't provided the exact make otherwise the issue would have been solved even easily...
Right click My Computer Click Manage Click Device Manager Make a note of any devices that appear with a warning symbol and look them up on google. All drivers must be installed after a re-install of Windows for the computer to work correctly.
the problem may be that the driver for your audio card is somehow missing and you need to replace it. if your pc came with a motherboard cd, try and install the audio card driver or if you do not have a cd. then go to www.hp.com then click on help and support, type in your system model and download the audio driver for your system.