I bought dell dj some time ago, but have never been able to get it to work. I installed dell dj explorer and Windows Media Player 10 as I was told. But when I try to use Dj, my computer says not connected? What can I do?
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Re: dell dj computer saysn= not connected
What operating system is your computer? If it is Vista you will have trouble getting your dj to work. Dell dj software was meant to be used with XP or Windows 2000. If you are currently using either one of these two Operating Systems then you most likely have a driver problem. The best solution is to install a software package from Dell, labeled R74224. This package includes the driver and Musicmatch software.
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You must first install the driver, don't plug in the jukebox until you rdone with this, then install the dj explorer v2 and then connect your DJ. I really have had no problems whatsoever except I had to use virtual XP to mess with my playlist. email me if you have any problems.
You can still download the drivers and firmware from the dell site for the dj, so you can set up your new computer to work with the dj. (I'm hearing VIsta is not compatible. Not surprising... )One part of the software is the Dell DJ Explorer. It simply opens a window and recognizes your dj. (Make sure it is on and connected)
If DJ Explorer says 'not connected' then right click and click refresh. When it recognizes the DJ, it will say the name you named your dj. Open that like a regular folder and it should read your dj and list all the songs on it. Then simply copy and paste songs to another folder you open on your computer screen; probably should use your My Music folder but that's your choice.
Now that music is saved back onto your computer. Hope that works for you.
A word about the Duebox or Dudebox program and company. I hope they ARE out of business as they scammed me. I checked into it awhile back for a better way to move music around on my 4 DJs and computer, and then bought it. It worked just as they said... at first. I used it to program my first DJ, then basically copied my songs and playlists to the other three (I have one in the house and one in each of our cars and our RV) Great! I'm happy! Then a few weeks or months later, tried to use it again to update, and was told that I could ONLY use it on ONE DJ, and the one I had just plugged in was not the one it recognized. I would have to buy a copy of Duebox for EACH DJ. Bottom line is I no longer support or care much for Duebox, and if they went out of business, then there really is such a thing as karma. I hate scammers.
Assuming that you don't have windows vista, you can load the Dell DJ Explorer program that came with your DJ. It comes up as a regular looking window that should "see" your DJ when you plug it in. If it doesn't, where it says "not connected", right click and then click refresh. Sometimes it works better to plug in the DJ first, then load dj explorer. When it sees it, "not connected" should change to the name of your DJ. Double click that and it should then 'read' your dj, showing all the files on it. Then its just a tedious amount of copy and paste to another folder on your computer (like your My Music folder), and your music is restored to your computer. Take care, as DJ Explorer can also delete files from your DJ if you tell it to.
If you no longer have the DJ drivers and DJ Explorer and Musicmatch loaded on your computer, you can still download that stuff from the Dell site.
If you Do have Vista, try to find a friend with XP. Load the DJ explorer software on their computer, and pull your music off the dj to your friend's computer, then use a USB drive or something to move it to yours. Or better yet, upgrade your computer from VIsta to Xp (yes, I said upgrade - Vista is ****)
Found the answer on Dell Forums. A lot of Dell DJ folks have been having the same issues. The problem is with Windows Media Player (shock). The Windows driver dated 2006 is installing itself and taking over, not allowing Dell's 2005 driver to work. The bottom line is the DJ will dock but not be recognized by your computer, Windows Media Player, or Yahoo Music Jukebox.
To check to see if this is the issue dock your DJ then click on start, right click on my computer, and then hit properties. Click on hardware tab and go to device manager. Look for portable devices on the list. You will likely see your DJ with a yellow (!) next to it. Right click on the DJ and hit properties again, then look in the driver tab to see what driver is listed. If you see a driver with the date 2006 or newer, then Windows is screwing you up.
The only way I've found to fix this is to either uninstall Windows Media Player or go back to an old enough version that the 2006 driver is not in the system. The 2006 driver is from Microsoft and somehow it interfers with the proper driver, which is from Dell and should be dated either 2004 or 2005. Once Windows is uninstalled completely, or back to an old enough version that you are safe (I am not sure how far back you must go, I just uninstalled the darn thing completely), you need to uninstall the Dell driver then go to Dell's website and reinstall the latest. Also make sure you have the latest firmware.
It sounds like a lot of work but it honestly took me longer to type this note that to do it and I don't have a clue what I'm doing. It's better than throwing away your DJ. From the comments I saw on the Dell Forum, Dell is not aware of the issue and isn't much help. Many people spent hours on the phone with Dell support only to hit a dead end and get the recommendation to replace the device.
Hope this helps all. A huge thank you to the folks over all Dell Forum who figured out the solution despite Dell's technical assistance.
Yahoo jukebox was bought out by Rhapsody. I had the same problem and their only solution was for me to buy a Rhapsody subscription. I know this is not the solution you want to hear but that seems to be the only way to keep any music that was stored using the yahoo jukebox.
If it kept going to recovery mode that means your device firmware is corrupted...in that case what you can do is to contact dell so they can provide you with the firmare upgrade or you can follow the link below and that should solve the problems you are having...
I had this problem as well and found help. I tried the suggestions below and the problem was fixed!
What you can try is this:
Open up Control Panel
Click on Performance and Maintenance
Click on System
Click on Hardware tab
Click on Device Manager button
If you see a Yellow Exclamation mark beside something that looks like the DJ then double click on that.
If you see something that says to Update the driver then do so. If it asks to checked Windows Update, choose this option!!
If this fails then delete it from your computer by pressing the Del key then clicking OK.
Restart the computer, connect your DJ and see if it works properly.
If not, open up Device Manager again.
This time remove ALL your USB ports, everything under Universal Serial Bus controllers.
Restart your computer, let it reinstall your USB devices, connect your DJ with its done, hope it works...
If not, open up Add/Remove Programs
Click on Show Updates box in the top middle if your running Service Pack 2
Scroll all the way down until you see Windows Media Player 10. If more than one WMP 10 item is showing then remove those first. After your PC restarts remove WMP10.
If removed successfully then your computer will now have WMP9 installed.
Open up WMP9, click on Help, click on Check for Player Upgrade.
WMP10 should be displayed. Let it update... After your computer restarts, install the Windows Media Format 9.5 Runtime from this sticky
Restart your computer, connect your DJ and hope it works.......
Or you can just take it to another computer running Windows XP and WMP10 and if it recognizes correctly then put back a v1 firmware, I recommend 1.02.01. Download it from this FAQ
Hope this helps you as much as it helped me.