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Might need a bit more information about this: But I'm presuming you scan your document and save it as a pdf document using the built in HP software?
Couple of things to try:
1 - have you got the latest version of Adobe Reader? It may be that you are using an older version - the pdf document specification has been updated over the years and it may be that you're saving the pdf using a newer version of the pdf format than adobe reader is able to read.
2 - Adobe reader isn't the only pdf viewer, there are numerous other pdf document viewers (some free some not) You could try another pdf viewer, like Foxit Reader (free to use) and see if that can open it?
3 - When you save the scan, make sure that in the Save Dialog box it is really saving it as pdf. Common mistake is that people often just save a file with .pdf and expect the program to know that you want to save as pdf. When you scan there are several other file formats that you can use (Tiff, Jpeg etc) Is is possible you're saving the file as Tiff or Jpeg but with a .pdf file extension? If you're not sure, re-scan the document and resave it, but don't use a file extension, let the scanning program do that, see what it saves it as?
4 - check where you're saving the pdf on your computer? Is the place you're trying to open it from, the same as the place you've saved it?
Go to scanner icon and right click mouse on it and change the scanned file form JPEG to pdf. When you scan multiple documents, it will save in one file alone no matter how many document you are scanning.
If you haven't done so, install the cd that comes with the HP Officejet package. Once correctly install, you should go to "All Programs" and locate "HP Solution Center" Click on HP Solution Center, click "Settings", click "Scan settings and preferences", choose either "scan document" or "scan picture" If word document then under File type: locate "PDF(*.pdf) If document is a picture then under File type: locate "JPEG image(*.jpg), click ok. Step 2 Choose between Scan Picture or Scan Document, click accept Step 3 your file is locate under "My scan" Hope that helps
The best way to scan documents from the scanner to your computer is to use HP Photosmart Essential. If you don`t already have it installed it can be downloaded from the HP site. Once in the program it is very simple to follow. It is basically a point and click operation.
Let me know how you make out and we can do other things if this doesn`t work for you.