Question about Vtech mi6896 Trio Cordless Phone

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Vonage phone servive

I'm getting error [code 003} tring to setup my vonage phone

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  • Anonymous May 14, 2008

    my internet stop's working the phone also stop's working and the v portal says error code 3 ''unplug your power cord and plug it in again. This happens constantely

  • Anonymous Dec 03, 2008

    Your service is terrible!!! I would never recommend it to anyone. The internet & phone is constantly going down with error codes, 1, 2, 3, 4, & 5. As a consumer, I wouldn't recommend to anyone getting Vonage.

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Usually when u get an error code 003, it means ur internet is out, if u have problems getting online it effects the phone. if u have bad cables or an old modem or like wireless or satelite isp's can cause this issue as well, try power cycling the whole network modem-vonage device. al

Posted on Nov 20, 2008

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Posted on Jan 02, 2017

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Reply back back what you find and I can help you more.

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With choppy audio and one-way audio, either party on the call hears the audio breaking up, or no audio at all. Dropped audio is when a call is in session and both parties are unable to hear each other.
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  • Reboot all of your devices (Vonage device, any routers and cable / DSL modems). How Do I Restart My Phone Adapter and Network Devices?
  • Ensure that your Vonage device is at least four feet away from any other device.
  • Ensure your Vonage device is in a well ventilated area to keep from overheating.
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  • Connect your Vonage device directly to your cable / DSL modem, if it is not already. If this helps the audio quality, then the problem is occurring between the Vonage device and modem.
  • If your Vonage device connects to another router and not directly to your cable / DSL modem, try disabling any firewalls or SPI (Stateful Packet Inspection) on that router. Click here to learn about firewalls and SPI.
  • If you wish not to disable your firewall, then you can port forward the Vonage traffic to the adapter. Click here to learn about port forwarding.

Wireless Routers and Cordless phones — If you have a wireless router and a cordless phone:
  • Ensure all wireless devices and cordless phone bases are at least four feet away from each other.

Home wiring — If you are using home wiring:
  • Ensure the land line has been disconnected in the Demarc box. Ensure the land line has been disconnected in the Demarc box.
  • -->
  • Ensure there are no more than five phones connected through the house wiring. The signal fades as more phones are connected to house wiring.
  • Test with one phone directly connected to your Vonage device. If this fixes the issue, there may be a problem with your house wiring.
If you have made it through this checklist and you are still experiencing an audio problem, our first class customer service is available to assist you. Please have handy your account ID, phone number, name of your internet service provider (ISP), and model numbers for your Vonage device and any other devices in your network.

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