Question about Brother IntelliFAX 770 Plain Paper Thermal Fax

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CHECK PAPER Machine displays "check paper" message all the and no matter how many time you take it out, put it back in, unplug and reset it, the most it will ever print is one page and then goes back to "check paper" and will not print. No matter how many times paper si changed or replaced, re-seated, etc.

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  • justfax Mar 13, 2008

    how does one clean the paper sensor?

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It seems the paper sensor needs to be cleaned.
Samir

Posted on Mar 10, 2008

  • Samir  Shah
    Samir Shah Mar 13, 2008

    If you rate my solution as Inappropriate I can't help you can I?

    Samir

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Paper jam


You have to check very well, Open the paper tray and check, look inside, then open the toner door and take the toner with drum outside the machine and check. Put back again and try again all of this with the printer on. You should be able to find the trouble and continue printing.

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Unplug the device and let sit overnight. This will reset configuration and should fix the problem. If it still persists, contact the manufacturer's support. They will be able to help, especially if they are faulty sensors in the machine.

Mar 13, 2008 | Brother IntelliFAX 1270E Plain Paper Fax

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DCP-J125 Uable to print (36)


The message Unable to Print (followed by a two character code) will appear on the display for one of the following reasons:

- Dirty encoder strip

- Foreign object, such as a paper clip or ripped piece of paper, stuck in the machine

- Mechanical malfunction

The most common cause of the issue is dirt on the encoder strip. Clean the encoder strip by doing the following:



CLEAN THE ENCODER STRIP

NOTE: The images shown below are from the representative product. The customer's model may look different from the picture.

1. Locate a lint free cloth such as a T-shirt, DRY eye glass cleaner cloth, DRY monitor cloth or wash cloth.

DO NOT USE ANY TYPE OF PAPER PRODUCTS (EX: paper towel, tissue paper, napkin, filter, news paper etc.) This will help ensure the dirt is removed from the encoder strip.

CHECK FOR FOREIGN OBJECTS & PAPER JAMS

2. After thoroughly cleaning the encoder strip, look inside the machine and in the two corners for jammed paper or foreign objects and remove them if any are found. Pieces of paper may be jammed under the print head.

If the print head is locked to the right side of the machine, press and hold the STOP/EXIT key for 5 seconds. This will cause the print head to move automatically to the middle of the machine and allow you to look for debris in the right corner.

3. Leave the scanner OPEN and turn the machine around so you are looking at the back of the machine.

4. Open the Jam Clear Cover and look inside the machine for paper. Remove any jammed paper that appears; then close the Jam Clear Cover and turn the machine back around to the front.

5. Gently close the scanner cover and verify the error message cleared from the display.

If you cleaned the encoder strip ONCE and the message continues to appear on the display, clean the encoder strip again. It is common to clean the encoder strip multiple times to resolve the issue.

If you cleaned the encoder strip at least TWICE and the message continues to appear on the display, unplug the machine from the power outlet for 2 seconds and plug it back in to cycle the power.

TEST THE MACHINE

NOTE: After a paper jam has been cleared, the Brother machine may complete a 2 minute cleaning cycle to remove paper dust from the nozzles before printing.


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1 Answer

Cannot remove the paper jam


To clear the message Paper Jam from the display, follow the steps listed below:

NOTE: images shown below are from a representative product and may differ from your Brother machine.


STEP A. Check for and remove any jammed paper or foreign objects in the machine

  1. Unplug the Brother machine from the power outlet.


    Caution Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. Refer to the Related FAQs in the end of the page for information. (only for applicable models)

  2. Lift the scanner cover using the plastic tabs or finger holds, located on the left and right side of the machine until it locks securely into the open position.


    jam_coveropen.gif

    Caution DO NOT touch the encoder strip. The encoder strip is a clear plastic strip in front of the white vinyl band (outlined in red as shown in the picture below). If the encoder gets markings or debris on its surface, it may cause other problems.

    20090511_02.gif






  3. Verify the location of the print head. The print head is a black square object, located behind the encoder strip. The print head moves from left to right.




  4. Move the print head to the middle using your fingers.


    Caution DO NOT touch the encoder strip (marked in red shown below).
    20090511_04.gif

  5. Check for and remove any ripped paper or a foreign object in the left corners or underneath the print head.


    Hint The ripped paper may be very small. Using a flashlight will help you to find the ripped paper.

  6. Turn the machine around and open the Jam Clear Cover (1). Look inside the machine and remove any jammed paper.

    jam03.gif

  7. Close the Jam Clear Cover. Make sure the cover is closed properly.


    jam05.gif

  8. After removing all of the paper scraps, Close the scanner cover by lifting the scanner cover to release the lock. Gently push the green scanner cover support down and then close the cover.

  9. Remove the paper tray (1) from the machine.

    jam01.gif
  10. Place one of your hands under the LCD unit and into the opening of where the paper tray was.

  11. Using your hand, lift the front of the machine approximately 6 inches off the surface.

    jam_6inch.jpg

  12. Look inside the tray areas roof of the machine and a row of black rollers will be aligned across. See picture below.

    jam_exit_roller.jpg

  13. Look in-between each of the black exit rollers for a piece of stuck scrap paper. (A flash light may need to be used if you are having trouble locating the paper scrap).

    jam_paper_scrap_stuck.jpg

  14. Using a pair of tweezers, the paper scrap can be easily removed from the exit rollers.

  15. Place the machine gently down onto the surface.

    • If no paper scraps were found inside the machine, please check the paper in the tray. If the paper is slightly curled, the print head will catch the edge of the paper and tear it. To resolve the issue, the paper in the tray must be replaced and continue to STEP 16.

    • If paper scraps were found and removed from the machine, continue to STEP 16.


  16. Put the paper tray back into the machine.

    20090511_09.gif

  17. Plug the power cord back into the power outlet.

    • If the LCD displays the date and time, go to STEP D.

    • If LCD displays the message "Paper Jam" go to STEP B.


- If the print head is on the right side:

  1. Plug the power cord back into the power outlet and wait for the machine to stop making noises.


  2. Press the Stop/Exit key for approximately 5 seconds until the print head moves to the middle.


  3. Unplug the machine from the power outlet.


    Caution Make sure to unplug the machine. The print head may move and injure your hand. Before you unplug the machine, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. Refer to the Related FAQs in the end of the page for information. (only for applicable models)

  4. Examine the right side of the machine where the print head had been positioned and underneath the print head and remove any pieces of ripped paper or foreign objects.


    Tweezers may be used with caution to remove paper scraps or the foreign objects.


    Hint The ripped paper may be very small. Using a flashlight will help you to find the ripped paper.

  5. After confirm the paper scraps or the foreign objects in the right corners or underneath the print head, go to STEP 6.

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With my Brother 8840D I have had paper jams that when cleared would not delete from the display nor would the machine operate until I unplugged the machine for around eight hours. I guess it is a sort of reset or reboot.

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1 Answer

Doesn't pick up photo paper -


So in other words, the printer jams when you put in photo paper, but not with normal paper?

Check your printer to make sure it supports printing to photo paper. If it does, check to see what kind it supports. There are different thicknesses of paper and the one your putting in may be too thick.

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My canon mf8100 series prints once, then beeps and


set the paper size to A4 in ur computer and in ur printer

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Lexmark X6570 printer - Cleared paper jam. No paper scraps visible anywhere in printer. Continue to get error message to clear paper jam and then press the "check" button. Does not reset. ...


Ok, the paper jam could be due to one of the following:
  • Check for paper in the paper tray
  • Check the size of the paper in the paper tray to see if it is the same as what the printer is set for.
  • Defective D-roller
  • Debris in the paper path
  • Gears not turning or broken gear
  • Defective paper tray
  • Broken input sensor flag
  • Defective input sensor board
  • Defective system cable 2
  • Defective system board
  • Exit Sensor flag (Fuser)
  • Exit Sensor board (Fuser)
  • System cable 1
First try a hard reset - unplug printer from power source, wait a minute and replug. If it still does not work, uninstall the driver, reboot PC and reinstall (or download latest version from lexmark.com.

If there is no bit of paper or debris stuck in the rollers, it would indicate something more serious, and in need of servicing. If your machine is under warranty, I suggest you take it back to the shop and get it replaced.

If your warranty has run out, then you'll either have to get it serviced or buy a new printer (whichever works out cheaper for you)

Hope that helps!

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It thinks there is a document stuck in the document handler. Check for a small piece of paper, or a stuck sensor.

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First remove all paper from fax machine and unplug fax machine from the wall socket for 12 seconds then replug fax machine into wall socket replace paper and try printing

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