Wicks won't light for usually one of 2 reasons. water in the kerosene, which means a new wick and new fuel. or build-up on the wick. check to see if the wick is hard. your wick should be soft. burning out the heater until all fuel is used either by running down all the fuel in the unit or removing the fuel can and lighting to burn off all fuel in the bottom will prevent the wick from getting hard.
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Either the wick was improperly installed or you may not have allowed enough time for the wick to soak in the kerosene and become evenly distributed. Check the placement of the new wick and allow time (several hours) for the wick to absorb the kerosene.
When you hit the extinguish button the wick should drop down so that you can only see just the top of it or maybe none of it. Check the position of the wick. It could be binding up so that it will not go into the lower position. If it isn't you will have to figure out why.
once the tank gets low(on E) put the heater outside and let the remaining fuel burn completely out. This will burn off the residue build up on the wick and make it easier to turn off manually. do this often. i also use an old toothbrush to "fluff up" the wick. if the residue is too hard for the toothbrush bristles, flip the toothbrush over and break up the residue with the back side of the toothbrush. once all (or nearly all) of the residue has burned off you may see some smoke when you ignite the wick again. also, it may smell for a bit. I always light and shut off the heater outdoors. I mounted a dolly (table withe 4 wheels) under the heater to make transporting it easier. hope this helps!