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The syncronizing software for OZ-290HII will not work with my computer,though it installs,it keeps saying (file export failed) and this unit has a USB cable. I followed all the instructions but that message still comes up.

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  • sr48 Mar 09, 2008

    Dear Sir,

    I cannot solve my problem,the dialog is too complicated,so I am thinking about returning
    my Sharp product.

    Stephen Ratschof

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  • Master
  • 3,614 Answers

Hello Sr,

Kindly read this, it may help you.

When the software that lets your computer communicate with your PDA acts up, always check the cables and connections first. Is the USB (Universal Serial Bus) or serial cable connected securely to the PDA (or cradle) and the PC? Is the PDA seated properly in its cradle if it uses one? If everything is in place, visit the palmOne (www.palmone.com/us/support/downloads) or Windows Mobile (www.microsoft.com/windowsmobile) Web site and download the latest version of the HotSync or ActiveSync software that is compatible with your PDA and your computer's OS. Keeping synchronization software up-to-date is important because newer versions fix compatibility problems and usually add new features.

If you have a Palm OS PDA that uses a USB connection, sometimes incompatibilities exist between Windows and the software that you can resolve only by running a special USB utility found at the PalmOne download site mentioned previously. Select your hardware from the drop-down list and click the USB Registry Utility link. Download the USBRegClean.exe file, navigate to the downloaded file, and double-click the icon to install it. Reboot your computer and reinstall the Palm Desktop and HotSync Manager.
...contd

Posted on Mar 09, 2008

  • micromaster
    micromaster Mar 09, 2008

    If the connections check out, your software is up-to-date, and the problem still exists, there's a chance that Windows has an internal resource conflict with the ports HotSync is trying to use. In Windows 9x/Me, right-click My Computer, click Properties, and select the Device Manager tab. In Windows XP click Start, right-click My Computer, click Properties, select the Hardware tab, and click the Device Manager button. If you see a yellow circle with a black exclamation mark inside next to any of the entries, that device is experiencing a resource conflict and is not functioning. See if you can get Win9x/Me to resolve the conflict automatically by clicking the flagged entry to highlight it and then clicking Remove. In WinXP, right-click the entry next to the icon, click Properties, and click Uninstall.

    Agree when Windows asks you if you are sure you want to remove the hardware and reboot the computer. Windows should detect the removed hardware and either install it automatically or prompt you for an installation disc. With any luck it will eliminate the resource conflict in the process. If it does not, your only option is to contact the manufacturer of the troublesome device to ask how to install it differently so it doesn't generate the resource conflict.

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