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If your keypad is locked, or you're in any of the menu(games, contacts, message,...) it won't connect to pc. Just unlock and try to connect to pc. Another chance you have is to install the motorola driver
you have to let it install and dont connect your phone until it has finished once it has finished then click on mototrola phone tools icon on the desktop. it should tell you to set up your phone click next then once you have done that then you it should give you 3 options click cable. then next and follow the prompts.