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I had a similar problem. I would suggest that you download the most recent version of the Vivicam 3695 driver from a free website like opendrivers.com. Do a web search for this driver.
-- After I downloaded the latest driver and installed it, I was then able to load the pictures from the camera to my laptop.
Does the camera come on when you slide the cover? If nothing happens, the problem may be in the camera. If the camera starts, but has no picture, then there is internal problems and could be a bad ccd.
If the camera starts and you can start the menus, there is internal problems.