I have a 5300 which has been working fine. I haven't used it for a couple of months. It prints fine in black now, but the colors come out a bluish gray. I cleaned the printhead, deep cleaned it, calibrated it. Do I just need to get a new color cartridge and use it more often?
Kodak told me to take the printhead off and reseat it several times, which I did. I then deep cleaned it, calibrated it, and replaced the color cartridge. It didn't solve the problem. Kodak will replace the printhead for free, and after I return the defective one, will send me a free color and black cartridge. Very nice service. I've been very happy with the 5300.
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I'm having a simialr problem, I can get my Kodak EasyShare 5300 printer to print pictures just fine, I can even get it to copy & print from the scanner. In both black and color inks. What I can not get the Kodak EasyShare 5300 Printer to do is to print from Microsoft Office Word, or Works for that matter any text document what so ever. I've never had a problem with the printer ever, not even when I upgraded to Windows 7 it printed just fine up till a few months ago and started acting up. At first I thought it was because I hadn't used it in awhile so I replaced both cartridges so they are brand new. Tried my experiment again and it did the same thing, pictures, and copy and print from the printer works just great...text however from the Word programs....nothing but a blank page.
Running Windows 7 - 64 bit Dell Touchscreen, Dual Core Processor. Before you ask...before this incident the Kodak Printer intergraded just fine and worked without incident. Since it is not the printer portion (unless its the printhead), it has to be a software problem...although, I used the disk that came with the printer to re-install it and not from the web just in case that was the problem. Course would installing the web upgraded software be of any assistance? Anyone have any solutions? Thanks.
press the menu button on the printer and go to clean print head and do a basic clean........make sure you are using genuine Kodak ink cartridges as there are retailers selling refilled and look alike.........if you still have same issue then its a print head issue and call kodak tech support they will replace it for you without any charge....let me know if this was helpful.........
try to do this first, try first to upgrade the firmware of your printer, by clicking help in your kodak AIO Home Center, then under General Links, click on maintenance, then under maintenance, click on firmware upgrade.
after the upgrade is complete, try to remove and then reseat both the ink cartridges. then calibrate your printer. and then clean the printhead deep clean. then print a demo page to see if there is any improvement in your printout.
but if your still experiencing the same problem you can call to Technical Support of kodak 1-800-421-6699 7am to 12am ET
It is the print head. Cleaning the heads does not do any good, either does replacing the ink. What you'll need to do is contact Kodak's customer service line and they can replace it for you free of charge. On this site everyone seems to be saying it is consistently the black that stops, however, based on what Kodak said it is possible that either the black or the color can have this same issue.
When you call in they will ask you for your service number, which is located on the bottom left corner of the machine, when you lift the lid (as if you were going to replace the ink). They didn't ask me when I bought it, how much I used it, etc.
They will set up a case for you - it takes 2-3 business days for the print head to arrive. They will provide you with an invoice number as well. Be sure to document it all just incase the head never comes, or if there are additional issues after you receive it (and/or if it doesn't solve the problem)