Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 924 printer say i have carriage jam and clear paper i clear paper still has error that carriage is jam with paper cant find paper jam

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**HW support: 877-459-7298 and you must have the Express Service Code of your printer or any Dell product you're calling in so that they can route you to the right department.** Usually, if you're having paper jams, it could be a mechanical problem with the printer. Try these: - turn off the printer. unplug the power adapter for 1-2 minutes - lift the printer upside down and shake it sideways (strange huh?... usually, this helps because it can re-align those things that may not be aligned right inside the printer) - then, adjust the paper guides and use about 10-15 pieces of paper. try using the printer. if it's still the same... it really is the printer. - if it's still under warranty, Dell can replace it. This information is from Dell, try it it can't hurt.

Posted on Mar 26, 2008

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WILL NOT PICK PAPER SAYS PAPER JAM


hi

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2. Step 2 Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
3. Step 3 Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
4. Step 4 Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.
5. Step 5 Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.
6. Step 6 Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
7. Step 7 Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

Aug 17, 2010 | Dell 924 All-in-One InkJet Printer

1 Answer

How to clear a paper jam you can't see


Dear SIr,

plzz folow this step,

1
Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands or metal tools inside the chassis.
  • Step 2 Pin down the exact location of the jam. The three hot spots for a jam are the paper tray, anywhere between the feed tray and the print carriage, or between the print carriage and the output tray.
  • Step 3 Take off the front paper tray if the sheet got stuck while it was still in the front area of the printer. If the sheet jammed here, you should be able to see most of the paper.
  • Step 4 Pull on the sheet with both hands and steady pressure. Do not tug as you might rip the paper, leaving a chunk of it deeper in the machine.
  • Step 5 Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.
  • Step 6 Use the carriage access door to reach a jam further inside the all-in-one printer. You may need to move the print carriage out of your way to clear the jam.
  • Step 7 Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.


  • Thanks For Your Time

    Apr 10, 2010 | Dell 924 All-in-One InkJet Printer

    1 Answer

    Can't install cartridge - carriage won't move to center?


    924 dell pinter keeps paper jamming makes noise like it is printing and grating noise

    Jan 31, 2010 | Dell 924 All-in-One InkJet Printer

    1 Answer

    Dell Photo All in one 924 - shows carriage jam but paer is clear


    The all-in-one printers are notorious for getting small pieces of paper lodged in the gear assemblies both in the back behind the paper pickup roller and in front under the print head. Dust also can collect causing false errors. I would first blow the thing out thoroughly with a can of compressed air because honestly any other solution is probably going to cause you more time, money, and trouble then just replacing it the printer; especially if the Dell printer is under warranty.
    But for the sake of diagnosing the issue specifically...Look for damage in and around the print head, especially the bundle of wires attaching to the back of the print head. If they are damaged it will generate a carriage jam. Also, listen to the head when it tries to move, if it clicks or pops or if when you restart the printer it fails to move across and back to align itself, your drive gear on the print head is stripped or the assembly itself is not functioning.
    If it moves and aligns itself but then gives a carriage jam anyway, it's obviously not jammed because it moved. That means that the control board or system board may be damaged and these are VERY difficult to replace without disassembling the whole printer.

    Dec 09, 2008 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Paper Jam


    Since when the printer not picking up paper from tray or sheet feeder.

    Check if the Cover are firmly closed, also look out for any piece of paper jammed the printer.

    If it is ok, then check to move the carriage of cartridge/roller and clean it out if you can.

    Let me know if I can assist you further.

    Oct 04, 2008 | Dell 924 All-in-One InkJet Printer

    1 Answer

    Paper wont feed then says paper jam


    Got rid of my problem!

    In an act of despair I started to poke around the inside of the printer with a wooden match. Especially I found a small black lever mentioned on a Dell web site (general paper jam help page) that could be pressed a little. It is placed just a little bit right of center behind the carriage and just above the roll that feeds the paper beneath the printer heads. I'm not sure if this was what finally did it, but now the paper jam problem has gone away.

    Another thing I noticed is that my carriage is now moving to center when I open the top. When the paper jam error was present it always moved to the far left (so I could remove any jammed paper, I suspect)

    Apr 08, 2008 | Dell 924 All-in-One InkJet Printer

    1 Answer

    Dell 924 Inkjet Printer False Paper Jam


    Got rid of my problem!

    In an act of despair I started to poke around the inside of the printer with a wooden match. Especially I found a small black lever mentioned on a Dell web site (general paper jam help page) that could be pressed a little. It is placed just a little bit right of center behind the carriage and just above the roll that feeds the paper beneath the printer heads. I'm not sure if this was what finally did it, but now the paper jam problem has gone away.

    Another thing I noticed is that my carriage is now moving to center when I open the top. When the paper jam error was present it always moved to the far left (so I could remove any jammed paper, I suspect).

    Mar 30, 2008 | Dell 924 All-in-One InkJet Printer

    2 Answers

    Reading "paper Jam" but no jam-no paper to be found?


    dell all-in-one 924 keeps giving message to clear paper jam. There is no paper in the printer HELP!!!!!

    Oct 23, 2007 | Dell 924 All-in-One InkJet Printer

    1 Answer

    Dell 924


    Check the paper track- just in case a fragment has ben elft behind. A suck out with a vacuum may be a good ides to be sure. Then close it down unplug the mains supply. Leave a couple hours- then see what happens If still introuble take a look on here www.fixyourownprinter.com

    May 31, 2007 | Dell 924 All-in-One InkJet Printer

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