Question about Dell Inspiron 6000 Notebook

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Unable to get a wireless connection outside of home

I cannot get a wireless connection anywhere outside of my home. I have never been able to since I have owned this computer and now I have a job where I need to use a wireless connection. The IT folks can't get it to work. PLEASE FIX!

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  • Justin Gates May 11, 2010

    Have you tried reinstalling the driver for your wireless adapter? Is it still under Dell warranty? If so, call Dell tech support, if they can't fix it they'll replace it.

  • Bill Ghee May 11, 2010

    Have you tried using a PCMCIA card. Not something you would have laying around probably. This would however determine if the motherboard needs replcd.

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Hi

More info is needed to clarify and help suggested solution.

1) What type of wireless infrastructure do you have at home?
a. Which wireless band is used at home? Wireless band a or b/g or n?
b. Are you able to connect wirelessly at home? If so, what wireless router/modem is in use?
c. Which wireless card is installed on the laptop? Which drivers are installed for the wireless card?
d. What wireless channel is being used at home?

2) What type of Wireless infrastructure do you have at work?
a. Which wireless band is used at work? Wireless band a or b/g or n?
b. Does the wireless management application/utility "pick" wireless signals but you are unable to connect or no signals are "picked" up?
c. What wireless channel is being used at work?

Note: Generally, wireless IEEE 802.11a cards cannot be used for 802.11b/g or 802.11n wireless networks. Some cards are rated 802.11a/b/g but they must be set to either 802.11a or 802.11b/g and not both. In the US wireless channels allowed are 1-11. Generally in Europe it is 1-14. Japan and other regions have there own specifications. Setting the wrong region (channel range) can cause signal problems.

You may bring these questions to work IT as you may not have all the answers.

Mike

Posted on Apr 13, 2008

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