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Sound but no picture

I was wondering if you could give me some ideas to check?? I am writing on behalf of my father I set up his bravia 5.1 home theater system. Everything was working fine, they were able to watch movies t.v. etc and surround works fine. He just called me and said that they are trying to watch a movie and they put the dvd in and they have sound but no picture. I am unable to fix the problem seeing I live 200 miles away from him. I am sure they just hit a wrong button or something. Any Ideas how to fix this..Thanks in advance

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  • knopper76 Mar 10, 2008

    Accordianman,

    Thanks for your reply but I think you may have misunderstood the problem. The sound isn't muted. They have sound coming thorough. But the screen is blue and says ** signal.

  • knopper76 Mar 10, 2008

    says ** signal

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If "mute" has been selected, the volume will still show on the screen, and will only unmute if the volume +button is pressed or if mute button is pressed again...accordianman

Posted on Mar 09, 2008

  • Michael Borelli Mar 10, 2008

    OOppsss..My bad.. They probably have selected a different input than what's wanted....Try the different options of inputs from the remote and see if the show comes on. There is ** reset to speak of on this set....accordianman

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