Hi am trying to remove k9 web prtection but i don't have my passwod so what do i do? and i don;t know my user name either so i need help to uninstall it.
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Make sure you are connected to the internet before uninstalling K9 so your license is properly released. If this is not possible, you can continue to uninstall, but you will need to request a new K9 license if you choose to reinstall K9 in the future. Also, please make sure you are logged into your Windows Administrator user profile. Attempting to uninstall K9 from any other user profile than "Administrator" will not work.
Click [Start].
Click [Control Panel] (Note: if you cannot see this option, it may be under[Settings]).
Open [Programs and Features] (Note: This will be called [Add/Remove Programs] in Windows XP).
Locate Blue Coat K9 Web Protection in the list of programs and click once to highlight it.
Click [Change/Remove].
Click [Yes] when you are asked whether you want to completely remove K9. DO NOT ATTEMPT TO UNINSTALL K9 WITHOUT A PASSWORD. By design, K9 will block all internet access should one attempt to uninstall K9 without using a password. Attempts to modify K9 at the registry level will have the same effect.
Enter your K9 Administration password and click [Uninstall]. If you forgot your password, click the "Forgot Password..." link to have a temporary password emailed to the email address on file.
When prompted to reboot your computer, click [Yes].
After rebooting your computer, K9 will be completely uninstalled.
Solution
Please follow the instructions below to uninstall K9 Web Protection. Make sure you are connected to the internet before uninstalling K9 so your license is properly released. If this is not possible, you can continue to uninstall, but you will need to request a new K9 license if you choose to reinstall K9 in the future. Also, please make sure you are logged into your Windows Administrator user profile. Attempting to uninstall K9 from any other user profile than "Administrator" will not work.
Click [Start].
Click [Control Panel] (Note: if you cannot see this option, it may be under [Settings]).
Open [Programs and Features] (Note: This will be called [Add/Remove Programs] in Windows XP).
Locate Blue Coat K9 Web Protection in the list of programs and click once to highlight it.
Click [Change/Remove].
Click [Yes] when you are asked whether you want to completely remove K9. DO NOT ATTEMPT TO UNINSTALL K9 WITHOUT A PASSWORD. By design, K9 will block all internet access should one attempt to uninstall K9 without using a password. Attempts to modify K9 at the registry level will have the same effect.
Enter your K9 Administration password and click [Uninstall]. If you forgot your password, click the "Forgot Password..." link to have a temporary password emailed to the email address on file.
When prompted to reboot your computer, click [Yes].
After rebooting your computer, K9 will be completely uninstalled
there are two methods you can try.
Method 1
If you have the administrator account password for the local computer and the best way to uninstall K9 web filter from the local computer is to re-install it! Re-install k9 web protection will simply get you a new license code and a new password you can enter without the need of old password.
1.Open K9 web protection website
2.Click "get K9 NOW" tab on the top-left
3.Fill out the information and your email.
4.Download the K9 Web protection software from the link included in the email and keep a copy of the license.
5.Grab a version of the K9 web protection installed on your computer, a Google search should do the job.
6.Open "Task Manager" by press (Ctrl+Alt+Delete) and end the process K9filter found in the "Process" tab.
7.Now, you can safely delete the K9 web protection program files. Open computer explorer and go to the folder where K9 is originally installed. It can be found mostly at C:\Program Files/Blue Coat k9 Web Protection.
8.Remove the contents of the folder but not the folder.
9.Run the K9 web protection setup/installer file which has the same version as the one you just delete
10.Provide the license and create your new password
11.Point the installation folder to the same folder you just empty the contents earlier on
12.Now you can have a re-installed K9 web protection with a password you know.
How do you uninstall K9 web protection now? Use the new password you just created
If something goes wrong, install the K9 web protection program downloaded from Step 4.
Method 2
Reboot Windows into safe mode: restart your computer and hold "F8? key until you see the menu to choose "Safe Mode"
Login to windows and go to "Program Files" directory and delete the K9 folder manually (delete only the contents but leave the folder)
Click "Start"->"Run" and type "msconfig"
Check the tab "Services" and tab "Startup"
Un-check anything that is related to k9
If somehow this method is messed up, try to download K9 again to at least restore your previous installation.
If this still does not work, try to install Revo Uninstaller.
Here is a video tutorial
K9 Web Protection is a software installed on your computer to block certain images or websites. It is a Parental Control software that manages website, images, text contents to be blocked on a computer.
In order for you to get rid of the block, you will need to disable the K9 software or to uninstall it completely.
Please follow the instructions below to uninstall K9 Web Protection. Make sure you are connected to the internet before uninstalling K9 so your license can be released. If this is not possible, you can continue to uninstall, but you will need to request a new K9 license if you want to reinstall K9 in the future.
Click Start
Click Control Panel. If you can't see this option, it may be under "Settings"
Click Add or Remove Programs
Find Blue Coat K9 Web Protection in the list of programs and click it once.
Click the Change/Remove button.
Click Yes when you are asked whether you want to completely remove K9. DO NOT ATTEMPT TO UNINSTALL WITHOUT A PASSWORD. By design, K9 will block all Internet access should one attempt to uninstall without using a password. Attempts to modify K9 at a registry level will have the same effect.
Enter your K9 administration password and click Uninstall. If you forgot your password, click the "Forgot Password..." link to have a temporary password emailed to you.
When asked whether to reboot your computer, click Yes
After rebooting, K9 will be completely uninstalled.
Click the Windows "Start" menu and click the "Control Panel. Double-click "Add or Remove Programs" to launch the programs list if you are using Windows XP. For Windows Vista and 7 users, launch the programs list by clicking "Programs" and clicking "Programs and Features." Scroll down and click "K9 Web Filter." Click "Remove/Uninstall." Click "Continue" on the Uninstall dialog box. Select "Yes" to uninstall K9 Web Protection. Type your K9 password and complete the uninstall. When prompted, restart your computer.
Please follow the instructions below to uninstall K9 Web Protection. Make sure you are connected to the internet before uninstalling K9 so your license can be released. If this is not possible, you can continue to uninstall, but you will need to request a new K9 license if you want to reinstall K9 in the future.
Click Start
Click Control Panel. If you can't see this option, it may be under "Settings"
Click Add or Remove Programs
Find Blue Coat K9 Web Protection in the list of programs and click it once.
Click the Change/Remove button.
Click Yes when you are asked whether you want to completely remove K9. DO NOT ATTEMPT TO UNINSTALL WITHOUT A PASSWORD. By design, K9 will block all Internet access should one attempt to uninstall without using a password. Attempts to modify K9 at a registry level will have the same effect.
Enter your K9 administration password and click Uninstall. If you forgot your password, click the "Forgot Password..." link to have a temporary password emailed to you.
When asked whether to reboot your computer, click Yes
After rebooting, K9 will be completely uninstalled.
You can find many solutions over the net but dont try it else the internet will be blocked.. just ask for a new password and they will mail you... You need to click on forgot password.
If you uninstalled it, but pieces of it are still there, you need to edit the registry to get rid of it. I don't recommend this unless you are an experienced technical level user. You may want to find someone to connect remotely to your machine and fix it. This site doesn't put up emails anywhere, but my address is my user name at MSN, and others. You can try to contact me if you don't get a better answer.
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