We just installed a new cooling system for our 360 and it was put in wrong. When it was fixed, the tray kept opening right after it's closed. As soon as you turn the console on the tray opens and even if you put a disc it opens as soon as it closes....Any thoughts?
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi, I have handled alot of the "open tray" errors. There are ways to fix the problem, it entails totally opening your 360 up and taking the DVD drive out and adjusting the laser strength, the problem with that is if you adjust it too high you will burn the laser out. And if you adjust it too low it won't read anything at all. The easiest way I have found to fix the problem is by buying a new laser. They are pretty inexpensive (I just bought one for $10.95 off of e-bay, with a 6 month warranty). And that cures the problem AND you don't have to worry about having it adjusted too high or too low. This fix has worked on 7 x-box 360's that I have repaired so far. And no-one has brought them back yet. The 360 depends on the laser to read if the tray is open or shut, unlike the Playstations which have switches that the tray hits when its open or closed. So, as the laser wears out, it can't read if the tray is open or closed because it can't read the disc.
My 360 is/was having a similar problem...my 360 would say "reading disc" then "open tray". Well since my system is only about 8 months old...I opted to send it in for repair. Its under warranty. My system is in route to be fixed as we speak. I would advise you to get yours registered too.
Mine had the same problem. On mine the spindle wasn't turning the game.
It kept trying to then quit and said "Open Tray". The warranty was out
so I took it apart opened the dvd drive and took apart the spindle. The
grease in the spindle was black, I guess from all the heat. Cleaned it
out and put some high temperature grease on spindle shaft and in the
hole. It now spins with ease. There are videos on youtube on how to
take apart the xbox and to take apart the dvd drive and spindle. Just
pay close attention at how tight the screws the hold the spindle down
are.I hope this helps
A lot of people have this problem. Before you post, look around.
Anyway, I was able to call xbox 360 customer support. We did the troubleshooting but it still would not work, so they took my xbox 360 in for repairs. I would not try to fix it on your own because it might negate the warranty.
hmm never heard of this before but i know a way you can find out whats wrong
call microsofts support line for xbox consoles at 1-800-4myxbox you will talk to somone and explain exactly what you just posted and they will tell you whats wrong. it might be under there warranty as well. so just call them and see what they say