Question about Microsoft Xbox 360 Console

3 Answers

Can't get the tray to stay closed

We just installed a new cooling system for our 360 and it was put in wrong. When it was fixed, the tray kept opening right after it's closed. As soon as you turn the console on the tray opens and even if you put a disc it opens as soon as it closes....Any thoughts?

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  • derzel Mar 09, 2008


    If I start my xbox with a game in the tray, sometimes the game will start up straight away but a few minutes later the tray will just pop open and close the game.

    Other times, the xbox won't register that the game is in the tray and will show 'opening' even tho it is not opening. Pressing the open tray button sometimes opens the tray all the way, sometimes half opens and then closes the tray and sometimes doesn't even open the tray but will suddenly start reading the disc. The game will start and then the tray will open again...

    This happens over and over and over... the tray and the description of what it is doing are out of sync (e.g. 'Closed' when it is in fact open, vice versa and every other possible combination...) and the tray will keep opening and closing... any ideas?

  • cwjonesjr1 Mar 13, 2009

    When I turn on my xbox 360, the tary opens up and when I put in a game and close the tray it opens right back up..How can I fix this problem?



3 Answers

I know it is a bit late but i have the same problem...what did microsoft say?

Posted on May 19, 2008

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Thanks man, will see what they have to say.


Posted on Mar 11, 2008

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  • 146 Answers

Call Microsoft you might have to get a repair.

Posted on Mar 09, 2008

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Hi, I have handled alot of the "open tray" errors. There are ways to fix the problem, it entails totally opening your 360 up and taking the DVD drive out and adjusting the laser strength, the problem with that is if you adjust it too high you will burn the laser out. And if you adjust it too low it won't read anything at all. The easiest way I have found to fix the problem is by buying a new laser. They are pretty inexpensive (I just bought one for $10.95 off of e-bay, with a 6 month warranty). And that cures the problem AND you don't have to worry about having it adjusted too high or too low. This fix has worked on 7 x-box 360's that I have repaired so far. And no-one has brought them back yet. The 360 depends on the laser to read if the tray is open or shut, unlike the Playstations which have switches that the tray hits when its open or closed. So, as the laser wears out, it can't read if the tray is open or closed because it can't read the disc.

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A lot of people have this problem. Before you post, look around.

Anyway, I was able to call xbox 360 customer support. We did the troubleshooting but it still would not work, so they took my xbox 360 in for repairs. I would not try to fix it on your own because it might negate the warranty.

Xbox Support: 1-800-4MY-XBOX

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hmm never heard of this before but i know a way you can find out whats wrong

call microsofts support line for xbox consoles at 1-800-4myxbox you will talk to somone and explain exactly what you just posted and they will tell you whats wrong. it might be under there warranty as well. so just call them and see what they say

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