Question about Xerox Phaser 8500/DN Printer
That is a black ink stick count failure.
It is not seeing the black ink stick.
See if a stick is broken or not in place. One may be twisted or just jammed.
Outside chance you would need an ink loader because the sensor is not detecting the ink
Check the black sticks see if you can clear it by moving them around or sliding them up and out and reloading.
Posted on Mar 09, 2008
Fehler 09,038.46:43406 ist ein Tintenblock gebrochen und wird nicht mehr tranzportirt. Entfernen und weiter gehts.
Posted on Oct 18, 2010
Flat Rate - Complete On-Site Repair Service of your broken Tektronix / Xerox Phaser Printer
iTezen.com is Now offering Complete On-Site Repair Service of your broken Tektronix / Xerox Phaser Printer at a flat rate. Basically we repair any problem you may be having with your Phaser Printer for a flat rate. The flat rate covers cost of parts, labor and travel expenses. The flat rate is all you will pay to get your printer back in order. No hidden fees or charges. We show up! We Repair it. You pay us the rate for you model.
Our Flat Rates:
MODEL: Tektronix Phaser 840 Color Printer Repair - $159
MODEL: Tektronix Phaser 850 Color Printer Repair - $159
MODEL: Xerox Phaser 860 Color Printer Repair - $159
MODEL: Xerox Phaser 8200 Color Printer Repair - $159
MODEL: Xerox Phaser 8400 Color Printer Repair - $179
MODEL: Xerox Phaser 8500 Color Printer Repair - $199
MODEL: Xerox Phaser 7700 Color Printer Repair - $209
MODEL: Xerox Phaser 7750 Color Printer Repair - $249
MODEL: Tektronix Phaser 780 Color Printer Repair - $179
MODEL: Xerox Phaser 790 Color Printer Repair - $179
To further guaranty the quality of our services we accept COD payment (Cash On Delivery of service).Our technician will arrive at your location and repair your printer, get you printing again, then collect the payment.
We have technicians in:
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South, Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
Posted on Mar 14, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
What is happening is your print head is not moving properly. The 2 most likely problems are these.
Since you mention the maintence kit and tray will not come out I suspect the first.
What happens is if the printer is not sitting level, both front to back and side to side, ink will seep down the print head and get into the print head pivot block. If you remove the covers that block is a 1 inch by 1 inch stainless steel block. located on the left side of the machine, ( looking from the front). It is located about 2/3rd of the way back on the lower part of the frame. Take a look at it, you will probably see yellow ink contamination in the block. You may have to use a pair of chennel lock pliers to remove it, but once removed you need to soak it in warm water to easily clean it. clean the block, the shaft that runs through it and remove the excess ink spilled into the machine. Honestly the easiest way to do that is to remove the print head. If you need to go that far let me know if you want to remove it and I will send directions.
Secondly the print head wiper blade could be tacked to the print head. That will happen if you shut the machine doen improperly, or if there is a power failure or the machine is being unplugged instead of shut down. That would require the removal of the ink loader, ( where you add the ink sticks) to access the print head / drum area. You can then gently detack the blade from the print head. Then run the cleaning cycle.
Posted on Nov 18, 2008
Yep. One of your ink sticks is stuck in the ink loader and not advancing down to the bottom of the ink loader.
Look where you add the sticks, I think off hand that .46 means its a black stick, but anyway, one stick is broken, cracked, twisted or otherwise for some reason not sliding down the loader.
If you have to remove them, take a screw, a drywall screw is best to twist into the ink block and slide it back and out to reload.
Posted on Dec 21, 2008
ink count sensor flags are stuck.verify the ink is correct and genuine and then reset the error by doing the following
1- turn the printer on
2- wait for the xerox logo to begin moving acroos the display
3- Before the logo is centered on the display (stops moving) press and hold the back and help buttons on the control panel.
4- Hold both buttons untill the display reads beginning service mode initialization.Release the buttons and the printer reboots into service mode with the Service Diagnostics menu dislayed
scroll untill you find function menu then click ok
scroll untill you find Clear ISC fault and press ok
click back several times and then reboot the machine.
Good luck and let me know.
Posted on May 22, 2009
35 = Cyan
36 = Magenta
37 = Yellow
38 = Black
The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.
Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.
Posted on Jun 10, 2009
Tips for a great answer:
May 21, 2012 | Xerox Phaser 8500/DN Printer
Oct 18, 2010 | Xerox Phaser 8500/DN Printer
Jun 07, 2009 | Xerox Phaser 8500DN Printer
Mar 05, 2009 | Xerox Phaser 8550DX Laser Printer
Dec 14, 2008 | Xerox Phaser 8500/DN Printer
Nov 18, 2008 | Xerox Phaser 8500/DN Printer
Jun 11, 2008 | Xerox Phaser 8500/DN Printer
Jun 30, 2014 | Xerox Phaser 8500/DN Printer
Jun 04, 2014 | Xerox Phaser 8500/DN Printer
993 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: