Question about Xerox Phaser 8500/DN Printer

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PHASER 8500DN ERROR CODE: 09,038,46.8515

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That is a black ink stick count failure.
It is not seeing the black ink stick.
See if a stick is broken or not in place. One may be twisted or just jammed.
Outside chance you would need an ink loader because the sensor is not detecting the ink
Check the black sticks see if you can clear it by moving them around or sliding them up and out and reloading.

Posted on Mar 09, 2008

  • Rick Kasper Mar 09, 2008

    I had to exit to look up the procedure for checking the ink loader.
    Here is it. I believe there may be a photo example on Xerox.com under support for your printer.

    Testing the Ink Out Sensors
    Use this procedure to test if an Ink Out Sensor?s flag works correctly.

    1. Remove ink sticks from the ink loader?s channels.

    2. Place the printer in Diagnostics Mode by:






    Service method

    a. Turning on the printer and as XEROX appears on the screen, press and hold the Back and Help button until Beginning Service Mode Initialization appears.

    b. Scroll to and execute test Monitor: Sensors


    Customer method

    a. While error code displayed, press UP arrow and OK key.

    b. Scroll to Troubleshooting: Service Tools: Enter Diagnostic Mode. (Printer restarts).

    c. Select test 82: Monitor Sensors. Press OK.

    d. Scroll to 01: Exit Diagnostics and press OK to return to customer mode.

    3. Insert the clean eraser end of a pencil thru the lowermost oval slot. (The eraser end of a pencil closely simulates the bottom rail shape of a Xerox ink stick.)

    Slide the pencil down the white channel guide until the sensor is tripped. A sensor change is displayed on the control panel. When the flag is depressed, the front panel will read <color> Ink Present H. When released, the reading will change to L. The test will only display a reading when a sensor change occurs. If a flag is stuck, no sensor reading will be displayed on the front panel.

    If it doesnt change states you need to replace the ink loader

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Fehler 09,038.46:43406 ist ein Tintenblock gebrochen und wird nicht mehr tranzportirt. Entfernen und weiter gehts.

Posted on Oct 18, 2010

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Posted on Mar 14, 2008

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  • 2072 Answers

SOURCE: Phaser 8500dn error code 07,010.43:91955

What is happening is your print head is not moving properly. The 2 most likely problems are these.
Since you mention the maintence kit and tray will not come out I suspect the first.
What happens is if the printer is not sitting level, both front to back and side to side, ink will seep down the print head and get into the print head pivot block. If you remove the covers that block is a 1 inch by 1 inch stainless steel block. located on the left side of the machine, ( looking from the front). It is located about 2/3rd of the way back on the lower part of the frame. Take a look at it, you will probably see yellow ink contamination in the block. You may have to use a pair of chennel lock pliers to remove it, but once removed you need to soak it in warm water to easily clean it. clean the block, the shaft that runs through it and remove the excess ink spilled into the machine. Honestly the easiest way to do that is to remove the print head. If you need to go that far let me know if you want to remove it and I will send directions.
Secondly the print head wiper blade could be tacked to the print head. That will happen if you shut the machine doen improperly, or if there is a power failure or the machine is being unplugged instead of shut down. That would require the removal of the ink loader, ( where you add the ink sticks) to access the print head / drum area. You can then gently detack the blade from the print head. Then run the cleaning cycle.

Posted on Nov 18, 2008

  • 2072 Answers

SOURCE: xerox phaser 8560 ERROR: 09, 038, 46:15112

Yep. One of your ink sticks is stuck in the ink loader and not advancing down to the bottom of the ink loader.
Look where you add the sticks, I think off hand that .46 means its a black stick, but anyway, one stick is broken, cracked, twisted or otherwise for some reason not sliding down the loader.
If you have to remove them, take a screw, a drywall screw is best to twist into the ink block and slide it back and out to reload.

Posted on Dec 21, 2008

angelus316
  • 41 Answers

SOURCE: system error on xerox 8560dn 09 038 46 8515

ink count sensor flags are stuck.verify the ink is correct and genuine and then reset the error by doing the following
1- turn the printer on
2- wait for the xerox logo to begin moving acroos the display
3- Before the logo is centered on the display (stops moving) press and hold the back and help buttons on the control panel.
4- Hold both buttons untill the display reads beginning service mode initialization.Release the buttons and the printer reboots into service mode with the Service Diagnostics menu dislayed

scroll untill you find function menu then click ok
scroll untill you find Clear ISC fault and press ok
click back several times and then reboot the machine.
Good luck and let me know.

Posted on May 22, 2009

  • 7 Answers

SOURCE: System Error code 09 038 46 24363

09,03x

35 = Cyan
36 = Magenta
37 = Yellow
38 = Black


The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.

Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

Posted on Jun 10, 2009

  • 17 Answers

SOURCE: Xerox Phaser 8500DN printer error : 09,037.45:67244

Please clear the ISC Fault (Ink Stick Count) from the Service diagnostic menu under function.

Posted on Aug 21, 2009

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Hi
Your print head is not moving properly.
If the printer is not level, then ink seeps down the print head and get into the print head mechanism.
Check and clean this out.

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09,03x

35 = Cyan
36 = Magenta
37 = Yellow
38 = Black


The error indicates an ink stick was jammed. You have to clear the ISC (ink stick count) error.

Turn off the printer.
Turn on the printer.
As soon as you see XEROX start moving across the display hold down the back and help buttons until you see "beginning service mode" on the display.
Release the buttons, it will now come up in the service mode.
Scroll down to the function menu, hit ok, scoll to clear isc faault, hit ok.
Hit the back button to get back to the first menu then exit diagnostics, hit ok when it asks if you want to restart in customer mode.

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Phaser 8500dn error code 07,010.43:91955


What is happening is your print head is not moving properly. The 2 most likely problems are these.
Since you mention the maintence kit and tray will not come out I suspect the first.
What happens is if the printer is not sitting level, both front to back and side to side, ink will seep down the print head and get into the print head pivot block. If you remove the covers that block is a 1 inch by 1 inch stainless steel block. located on the left side of the machine, ( looking from the front). It is located about 2/3rd of the way back on the lower part of the frame. Take a look at it, you will probably see yellow ink contamination in the block. You may have to use a pair of chennel lock pliers to remove it, but once removed you need to soak it in warm water to easily clean it. clean the block, the shaft that runs through it and remove the excess ink spilled into the machine. Honestly the easiest way to do that is to remove the print head. If you need to go that far let me know if you want to remove it and I will send directions.
Secondly the print head wiper blade could be tacked to the print head. That will happen if you shut the machine doen improperly, or if there is a power failure or the machine is being unplugged instead of shut down. That would require the removal of the ink loader, ( where you add the ink sticks) to access the print head / drum area. You can then gently detack the blade from the print head. Then run the cleaning cycle.

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