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I contacted Dell Techical Support and they connecting to my system where they ran a cleanup utility (I think it deleted all the printer drivers) and then we downloaded the latest drivers and reinstalled the printer. At first it didn't appear to work correctly, but upon rebooting the system the printer was working correctly - scanner included. At the moment, all is well.
hmmm..interesting..sometimes, in the translation from one fax machine to another, the grey scale densities don't match up. So, your printer almost certainly has a higher resolution than a standard fax machine. Only way to do this is to test and attempt to balance it from one machine to another. Maybe you'll get lucky, and they will be compatible.