Replaced Flip-Hinge; now can't hear incoming calls
So uhm, the side hinge on my phone fell out when I first got it. That was a year or so ago, I bought a replacement hinge and haven't had any problems since.
...until today. Now, I noticed the hinge was out and went to put it back in. After replacing it, I thought everything was fine. Then my phone rang, and I answered it but I couldn't hear any sound. The other person could hear me talking, the phone still makes other sounds, I just can't hear incoming calls I guess.
What should I do? I'm trying to take the hinge out, assuming maybe I slipped it in wrong (or something..?) but I have no idea how to take it out. Any help is much appreciated.
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There are a number of things that can cause this, but the most likely is that the flexible PCB that connects the flip to the main board is damaged. It's not hard to replace, but it does require you to substantially dismantle the phone - it's the part that's threaded through the hinge in lower section of this photo.
The only tool you need to open a K1 is a T5 torx driver - you will also need some narrow double sided tape to stick the bezel back on the flip, since you have to pull it off to expose the screws.
There's a tiny magnet in the top of the flip, near the hinge.. try taking a small magnet and hold it over the keypad near the hinge, and see if it doesn't think it's closed, if that magnet didn't get put back in the flip, then the phone won't know it's closed.
You need to march right back to Verizon and demand a new phone. If you do a search on the internet, there are multitudes of people with the exact same broken hinge problem. This is a design defect and should be replaced no questions asked. Verizon knows about this problem. I had my phone less than 6 months when my right hinge just broke...no dropping or other damage. I went in and they replaced it free of charge - because they knew about the problem. That was just a month ago and my right hinge broke again today...one month later. I am going to demand a new phone or they will be facing a class action law suit. Who ever told you this had to be filed with insurance and that you have to pay $50 did not know what they were talking about. Do what I am going to do and print off all of the complaints and present them to Verizon.
I had the same problem with my Razr V3, it was way out of warranty so I had a go at fixing it, and it wasn't too hard.
(I had the blank/off screen problem but the rest of the phone seemed functional)
I took off the rubber pegs on the inside of the flip-screen to reveal
the screws. They need a T5 screwdriver head (tiny star shape). I
removed all 4 from that side.
I then 'forced' the back casing of the flip-screen off (side with
camera). The key is to open the end furthest from the hinge, then it
will simply lift off.
(I read a complicated guide suggesting that you use something like a
creditcard to slide it off, I'd give that a go first as I did do some
scratch damage when using the screwdriver)
Once open (might be dusty), there was a thin 'belt' coming through from
the main part of the handset (by the hinge), it has a black square on
it. This was simply flailing about, so I inserted it securely back into
it's socket (the only place it can go, same shape)
[I guess thats the power supply to the screen]
I would re-attach the back panel hinge end first (camera end).
Then simply screw it back together.
The T5 screwdriver isn't everyday stuff, most sets only go down to T10 it seems. Maybe if you have family friend who fixes things you could borrow one. Apparently those types of screws are used somewhere in cars so maybe a mechanic or car-person? (I was a bit narrow-minded and frantically bought a little set for £5)
Hope that helps.
the hinge is the middle of the phone where the top and bottom of the phone meet think of it this way if u close ur razor the top of the phone is the hinge its the things where it has two shiney cirlces on each sides hope that advice helps thanx.
I know what you r talking about because the hinge on my phone is loos, it didn't fall off yet. I have the blue razr but it's with t-mobile and it's unlocked so they wont fix it. T-Mobile is very helpful but u should call moterola and they will fix it 4 u. And if they give u a hard time talk to the manager.