Question about Linksys BEFW11S4 Wireless-B Broadband Router (12503024)

1 Answer

My Router is out of warranty how do I troubleshoot it?

I called Linksys and they told me I need to pay 30 dollars for them to trouble shoot my router. I backed off and told them , I'll see if I can troubleshoot it myself. The thing is I dont know ....!!!!!!!

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  • EsTiLO Mar 08, 2008

    My problem is that I can't access the internet when I use my router. I called linksys and they're telling me that my router is out of warranty and I need to pay 30 bucks for them to troubleshoot it. BUT i told them that if i'm able to troubleshoot it myself , and they said yes. The thing is I dont know how to trouble shoot it...can somebody assist me on troubleshooting my router ..please

  • EsTiLO Mar 08, 2008

    Comcast

  • EsTiLO Mar 09, 2008

    Hmm that didn't really help me. I think I have to go into my router 's webpage and configure it ....i'm just trying to figure out what i gotta configure on the webpage

  • Sergio Scalfaro
    Sergio Scalfaro May 11, 2010

    http://www.comcast.com/corporate/es/FAQ....
    Learn
    High-speed internet see the video.
    Sergio

  • Sergio Scalfaro
    Sergio Scalfaro May 11, 2010

    do you have the comcast highspeed internet self-install kit?
    see this
    http://www.comcast.com/Customers/FAQ/Faq...

  • Sergio Scalfaro
    Sergio Scalfaro May 11, 2010

    well, we start, what provider of internet do you have?

  • Sergio Scalfaro
    Sergio Scalfaro May 11, 2010

    what is your problem?
    Sergio

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Hi, the BEFW11s4 sometimes is just a plug and play router. If your internet is working when your pc is connected to the modem, just do this steps.

1:Lets reset the BEFW11s4. with the power on, push the reset button at the back of the router for 30seconds, unplug the power of the BEFW11s4 for 10 seconds.

2:Disconnect the pc from your Comcast modem. Connect the ethernet cable from your modem to the INTERNET PORT of the BEFW11s4. Connect the pc to the BEFW11s4. NOTE; MAKE SURE THE PHYSICAL CONNECTION IS CORRECT.

3.Open INTERNET EXPLORER. ONLINE OR NOT?

A. IF ONLINE, clear the address field then type 192.168.1.1, if it ask you for a username and password, then we are ok. THE ROUTER IS ALREADY WORKING.

B. IF NOT ONLINE, TURN OFF PC, TURN OFF BEFW11S4, TURN OFF THE COMCAST MODEM. WAIT FOR 3 MINUTES

TURN ON MODEM, WAIT FOR 3 MINUTES, TURN ON BEFW11s4, WAIT FOR 3 MINUTES, TURN ON COMPUTER

IF STILL NOT ONLINE. Open internet explorer, type on the address field 192.168.1.1, username(nothing, as in blank), password(admin), click ok.

It will take you to the Linksys configuration page(Purple and white screen. On the screen you can see tabs

SETUP WIRELESS APPLICATIONS AND GAMING
MAC CLONE

CLICK THE MAC CLONE TAB, then click on Clone or Clone your pc mac, the save settings at the buttom. After this try the internet. If still offline, unplug the power of the BEFW11s4 for 10 seconds, try the internet again. It should be working now.

If still offline, do STEP 3B AGAIN. IT SHOULD BE WORKING ALREADY. IF THIS DOES NOT WORK, you really have to buy a new router.

I have solved this exact problem more than a thousand times. It always work if the router is still ok.


Good Luck

Posted on Mar 13, 2008

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