Question about Dell 962 Photo All-In-One InkJet Printer

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Dell all in one printer 962

Cannot scan fax or print from the control center. I can print documents and photos from programs.

Using MS XP. I have followed all of the troubleshooting sets that are suggested by the printer after the error message, i.e.have checked the USB cable, power cable, etc (though it would seem that printing from MS word, photo viewer, etc would indicate that they are OK) The printer is hooked to a usb when checking printer properties.

Thanks for any help.

Bob

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Ok..remove all software for printer

go here for fresh drivers


re install drivers

hook up printer

see how it runs

Posted on Mar 17, 2008

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2 Answers

How do I scan a document and send it to my computer


Since you didn't mention any specific, I am unable to give you the specific instructions. Well, I hope you've already installed the Hp Softwares/drivers to run your printer and it's feature. If so, please follow this LINK and follow the instructions. Click the name of the operating system/s to follow the instructions for the selected operating system, eg. click Windows XP if you have installed it on Windows xp computer and so on. Here's another LINK for instructions on how to scan without using Hp software.
Let me know if you need further help.
Good Luck.
Thanks for using FixYa.

May 06, 2011 | HP Photosmart C5180 All-In-One InkJet...

Tip

Can I send and receive faxes from my computer ?


Yes. You can. You will need a telephone line, a modem and a scanner, along with your computer. And before you can send and receive faxes from your computer, you will need to install the fax component. This fax component is not installed in Windows XP by default.
How to install the Fax Component:
Go to Start Button -> Control Panel -> Add/Remove programs ->Click on Add/Remove Windows Components ->Click in the Fax Services check box and click Next. Now you will see a Windows Component Wizard, which will setup the Fax service in your computer. Make sure the modem and telephone line are connected to your computer, along with the Scanner.
Now you have to configure the Fax component in your computer. In order to do that, you have to go to the Fax Console which is located at
Start Button ->All Programs->Accessories->Communications->Fax ->Fax Console
fax_xp.gif In the Fax console, click on the Tools Menu and select Configure Fax - this will start the Fax configuration wizard. Click Next to start configuring the fax service in your computer.
Enter your Name, Your Company's name and your fax (Telephone) number on the Sender Information page.
Your modem will be selected under Select Device for Sending or Receiving Faxes - if you have more than one modem, you will have to select the correct device to send and receive faxes in your computer. You will also have to specify if the send and receive options - whether you will manually answer incoming faxes or if you want your computer to automatically answer them for you.
Remember to Enter your Company's Name and Fax Number under Transmitting Subscriber Identification(TSID) and Caller Subscriber Identification (CSID). These fields are very important.
Now, under Routing Options, you will need to specify where incoming faxes are going to be stored in your computer. You can specify a local folder or just let it go to the default location, which is the Fax Console.
You can change these settings anytime you want by running the Fax Configuration Wizard again from Tools -> Configure Fax.
Sending Faxes from Your Computer
You can fax any document that is stored in your computer. You can also scan a document and fax it by sending it to the Fax Printer in your computer.
To fax a document from your computer, Click on the File Menu of the document and select Print. Then under print (or Print Setup), select Fax in the Printer Name box. This will open the Send Fax Wizard. You can also use the option called Send To and select Fax Recepient if you are using MS Office.
As soon as you hear your computer dialing, the Fax Monitor (as shown in the image below) will start up
fax_monitor_xp.gif How to Fax Scanned documents:
Another way to send a fax from your computer is to scan documents and then fax it through your Fax Printer. This can be made possible by using your scanner software. You can also fax from a scanner using the tools provided by Windows XP.
For this, go to the Control Panel and click on Printers and Other Hardware, then select Scanners and Cameras and then, double-click on the icon for your scanner to start the Scanner and Camera Wizard.
Then, on the Choose Scanning Preferences page, click Grayscale Picture and then click Preview to start the scanner.
Provide a name and location for the scanned document.
Now, go to the saved image which you scanned just now and right-click on it and select print - This will start the Photo Printing Wizard.

Click on the check box for the image to be faxed and select Fax as the printer you want to use.
When you finish the Photo Printing Wizard, the Send Fax Wizard opens and you proceed as described in the procedure for sending a fax from your computer.
Faxing from MS Outlook:
You can also fax from MS Outlook by adding the Fax Transport Service as an email account.
Receiving faxes on your computer.
Remember, you have already specified where the incoming faxes should be located and also how you wanted the incoming fax calls to be answered -manually or automatically. The Fax Monitor opens up automatically when the modem detects an incoming fax.
To view an incoming fax, go to the Fax Console and click on Inbox. Double-click on the fax entry you have just received and it will open up in the Windows Picture and Fax Viewer. Fax files are images in TIFF format so they cannot be edited. But u can print it out or email it to anybody else as an attachment.

on Jul 06, 2010 | Computers & Internet

Tip

How to Scan in Windows 7 without Using HP Software


Introduction

Windows7 provides a basic set of scanning drivers, also referred to asWindows Image Aquisition (WIA) drivers, that you can use as analternative to scan a document when you cannot scan using the HPdrivers. You might choose to use these scanning drivers for one of thefollowing reasons:
  • Your product released before Windows7 and HP has not released drivers that support scanning for your product.
  • You have not installed the available HP software that includes scanning.
  • You are troubleshooting a scanning problem and trying to identify the source of the problem.
Method one: Scanning with Windows Live Photo Gallery

To scan a document using Windows Live Photo Gallery in Windows7, follow these steps:

  1. Click the Windows icon c01319360.gif, click All Programs, and then click Windows Live Photo Gallery.
  2. Click File, and then click Import From Camera or Scanner.
  3. Click the product you are using to scan, and then click Import.
  4. Make any desired setting changes, and then click Scan.

Method two: Scanning with Paint

To scan a document using Paint in Windows7, follow these steps:

  1. Click the Windows icon c01319360.gif, click All Programs, click Accessories, and then click Paint.
  2. Click the Paint button (c01886001.gif), and then click From Camera or Scanner.
  3. Make any desired setting changes, and then click Scan.

Method three: Scanning with Windows Fax and Scan

To scan a document using Windows Fax and Scan in Windows7, follow these steps:

  1. Click the Windows icon c01319360.gif, click All Programs, and then click Windows Fax and Scan.
  2. Click New Scan.
  3. Make any desired setting changes, and then click Scan.

on Jan 19, 2010 | Office Equipment & Supplies

1 Answer

How do I scan


http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02459304&tmp_task=solveCategory&lc=en&dlc=en&cc=us&site=null&lang=en&product=3692888&key=null#N53 Windows XP To scan a document using Paint in Windows XP, follow these steps:
  1. Click Start , point to All Programs , point to Accessories , and then click Paint .
  2. Click File , and then click From Scanner or Camera .
  3. Make any desired setting changes.
  4. Click Scan .

    Windows Vista Use one of the following methods to scan a document for the Windows Vista operating system. hpweb_1-2_plus.gifhpweb_1-2_minus.gif Method one: Scanning with Windows Photo Gallery To scan a document using Windows Photo Gallery in Windows Vista, follow these steps:
    1. Click the Windows Vista (c01319360.gif ) icon, click All Programs , and then click Windows Photo Gallery .
    2. Click File , and then click Import From Camera or Scanner .
    3. Click Import , and then click Scan .

      Windows 7 Use one of the following methods to scan a document for the Windows7 operating system. hpweb_1-2_plus.gifhpweb_1-2_minus.gif Method one: Scanning with Windows Live Photo Gallery To scan a document using Windows Live Photo Gallery in Windows7, follow these steps:
      1. Click the Windows icon (c01319360.gif ), click All Programs , and then click Windows Live Photo Gallery . NOTE: If Windows Live Photo Gallery does not appear in the list of programs, you can go to the Microsoft Web site to download it, or try the next method.
      2. Click File , and then click Import From Camera or Scanner .
      3. Click the product you are using to scan, and then click Import .
      4. Make any desired setting changes, and then click Scan .

Feb 16, 2011 | HP J4680 Office Jet All-In-One Printer

2 Answers

Is there a fix for being able to scan hpj3680


Hi Melinda,

Windows7 provides a basic set of scanning drivers, also referred to as Windows Image Aquisition (WIA) drivers, that you can use as an alternative to scan a document when you cannot scan using the HP drivers. You might choose to use these scanning drivers for one of the following reasons:
  • Your product released before Windows7 and HP has not released drivers that support scanning for your product.
  • You have not installed the available HP software that includes scanning.
  • You are troubleshooting a scanning problem and trying to identify the source of the problem.
ScanningUse one of the following three methods to scan a document. Method one: Scanning with Windows Live Photo GalleryTo scan a document using Windows Live Photo Gallery in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , and then click Windows Live Photo Gallery .
  2. Click File , and then click Import From Camera or Scanner .
  3. Click the product you are using to scan, and then click Import .
  4. Make any desired setting changes, and then click Scan .
Method two: Scanning with PaintTo scan a document using Paint in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , click Accessories , and then click Paint .
  2. Click the Paint button (c01886001.gif ), and then click From Camera or Scanner .
  3. Make any desired setting changes, and then click Scan .
Method three: Scanning with Windows Fax and ScanTo scan a document using Windows Fax and Scan in Windows7, follow these steps:
  1. Click the Windows icon c01319360.gif , click All Programs , and then click Windows Fax and Scan .
  2. Click New Scan .
  3. Make any desired setting changes, and then click Scan

Please reply if the problem persists.


Regards,
Rizwan

Jan 19, 2010 | HP J3680 Officejet All In One Printer

1 Answer

I can't send a fax from my vista program with out printing out the fax first and sending it the old way, and that waste paper. in the xp or word 2003 I can go to the send in the file and the fax wizzard...


You need to go to printers and choose 'add a printer'. Under add printer, choose the printer called "MS FAX." That will install microsoft fax as a printer. Next, print your document by going to File, Print... (make sure it says "PRINT..." then you should see a selection screen, choose ms fax, and there you go. That should do it.

Oct 01, 2009 | Microsoft Windows Vista Ultimate Edition

2 Answers

Scanner


Try updating the drivers. Take this link to Hp and either enter model number and then operating system or let Hp detect your hardware and select drivers.

http://www.hp.com/#Support

Aug 27, 2009 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

I am unable to send faxes or recieve faxes


Hi,

Please follow the steps given below to check wheather the error correction is turned off.

You need to disable "Error Correction," please follow the steps given below:
1. Press "Fax Mode."
2. Press "Menu."
3. Press "Up" or "Down" Arrow button repeatedly until "Ringing and Answering" is highlighted.
4. Press "Select."
5. Press "Up" or "Down" Arrow button repeatedly "Error Correction" is highlighted.
6. Press "Right arrow" or "Left arrow" button until "OFF" appears.
7. Press "Select."

Please follow the steps given below to recieve the fax:

1. From the control panel, press "Fax Mode."
2. Press the "Menu" button once.
3. Press up or down arrow repeatedly until "Ringing and Answering" is highlighted.
4. Press "Select."
5. Press up or down arrow repeatedly until "Pick-Up On:" is highlighted.
6. Press left or right arrow to choose an option.
7. Press "Select."
If you want to set a schedule to turn "Auto Answer" "on" or "off:"
1. Press up or down arrow repeatedly until Auto Answer Scheduling is highlighted.
2. Press left or right arrow until "On" appears.
3. Press "Select."
4. Press down arrow button to select the time for "Auto Answer On."
5. Use the keypad to enter the date and time. Press 1 for AM, 2 for PM, or 3 for 24-hour mode.
6. Press down arrow button to select the time for "Auto Answer Off."
7. Repeat step 5.
8. Press "Return" button to save the settings and exit the menu.
9. Make sure the "Fax Auto Answer" light is on.
When the number of rings you set is detected, the printer automatically receives the incoming fax.

To scan a document, please follow the steps given below:
1. Go to "Start," "Programs," Lexmark printer, "Lexmark All-in-One Center."
To see how an image will look after it is scanned, click "Preview Now."
2. Click "Scan," "Send scanned image to."
If scanning an image, choose a graphics program such as "Lexmark Photo Editor," "MS Paint," etc.
If you wish to "Scan to OCR," choose a text program such as "MS Word," "WordPad," etc.
Once the image is scanned, the "Abbyy OCR" software will open automatically.
3. To begin the scanning process, click "Scan Now."
4. To view the additional options, click "See More Scan Settings."
To indicate what type of image is being scanned, select the "Option" next to the type of object you are scanning. Your settings will be optimized for that object type.
To indicate how the scan will be used, select the relevant option from the menu. Your resolution and other settings will be optimized based on your selection.
5. To revert back to the normal All-in-One main page, click "Hide Extra Scan Settings."
6. Under "Display Advanced Scan Settings"; you can see change settings, which will affect the outcome of your scan.

Mar 21, 2009 | Lexmark X8350 Print, Scan, Copy and Fax...

1 Answer

How to get the all in one fax / copier /printer to stop printing a report after each incoming and out going fax. It waistes ink and paper.


1 Click Start Programs or All ProgramsDell PrintersDell Photo AIO Printer
964
Dell All-In-One Center.
2 From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click
Display the Printer Setup Utility.
Printer Setup Utility Tabs
On this tab: You can:
Send • Enter your name and fax number.
• Select a maximum send speed and a print quality for outgoing faxes.
• Choose whether to scan the entire document before dialing the number.
• Choose whether to use error correction.
• Select when to print a fax usage report.
• Select when to print a fax activity report.

this information is from the manual found here
http://support.dell.com/support/edocs/systems/PRN964/en/om/om_en.pdf

I hope this helps

Mar 12, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Printing is printing blank sheet of paper


Lots of reasons here but usually it is because the software you are using to print is not compatible with the operating system anymore. Example: you used MS Photo Editor which was discontinued in 2003 and never supported under Windows XP. The one function that is broken is printing...it looks like it printed but a blank sheet of paper comes out. (exactly what you described)

Instead, use MS Picture and Fax Viewer or the follow-on product, MS Office Picture Manager.

If you remove the MS Photo Editor application under Control Panel/Software Programs then your picture files will open with a different (more print compatible and friendly) program.

Jun 21, 2008 | HP OfficeJet 6210 All-In-One InkJet...

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