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Re: Paper does not feed
Try to adjust your margins in the paper feed tray, chances are they are too loose. Do not space your margins too loosely or too tightly, just enough for your paper size to fit.Also check if your paper thickness is setup for boards or thicker paper types.
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If I load my paper at the 'proper' height, it will not feed. If I push the paper down too far, I get a 'paper jam' message. What works for me (even though it's a royal pain) is to feed 1 sheet of paper at a time. Put 1 sheet in so it's level with the top of the feed tray, then gently push it down 3/4 of an inch. That works for me. Good luck.
I have had this problem after printing a large batch of sheets on a heavy matte photo paper. The roller picks up a 'polish' from the surface coating and then fails to grip. I have tried cleaning the roller, with some sucess, but the best solution I have found is to feed through several blank sheets (just page throws in a Word document) of a ordinary 80 gram paper. Doing this between smaller batches of the photo printing seems to keep things flowing.
Most of our printers pull the paper down on one side slightly faster than the other. The printer hardware should even this out when printing. You should also ensure the paper meets the automatic feeder requirements of the printer.
If printing is skewed, feeding multiple pages or jamming, please follow these instructions (use a regular letter size paper to test after doing the steps given below):
Please check to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen. If there is nothing obvious, unplug the printer and remove the paper. Open the front cover and look above the steel rod. You should see a conveyor belt with rubber teeth on it, like a fan belt. Take the bottom part of that belt and move it gently to the left. The cartridges should come out with it. Make sure the cartridges can move fully from one side of the printer to the other. Check also the output rollers on the bottom of the printer for any blockage. If it is jamming under the carrier assembly, you may be able to fix it using the manual feed slot. Turn the printer off. Next take a #10 envelope and feed it through the left side of the paper feed slot (The manual paper feed slot is preferred, but the automatic feed will do if there is no manual paper feed for this printer) until it comes completely through the printer to the back of the exit rollers. Move it up and down and slowly move it over to the right side. If something is stuck under the black guide plate this may work it loose or you may have to feed the envelope through the front rollers and push your way backward (please be careful here).
Next, take a damp warm cloth and clean the rubber rollers in the automatic sheet feeder. Dust may be coating the rollers there and as they become less tacky, they cannot feed paper correctly.
Finally, turn the printer upside down and carefully shake it for 10 to 20 seconds to see if something falls out of the paper feed path. Then plug the printer back up, take your paper out and replace it with a fresh, small stack (about 5 pages) of paper. Quickly bend the stack in an 'S' shape a few times to separate pages. Make sure it is lined up on the right side of the paper feed and the paper guide on the left is snug on the left side of the paper. Then try to form feed again. If that works, then try to print again.
If it still fails to feed the paper correctly, please reply with the following information:
What type and brand of paper were you using?
Have you ever used this type or brand of paper before and if so what were the results?
Once we have this information we will try to fix the unit through email support.
Does it feed sometimes, and just jams frequently, or every single page? Are you sure the paper size in the tray is set correctly? Otherwise for frequent or constant jams when the paper simply stays in the tray, then the feed rollers are likely worn out.
It is a timing issue, mine does the same thing. Here is fix. Open top door, remove drum cartridge, look inside for pickup roller ( the one that is shaped like a half-moon) reach down there and rotate it towards the front of the printer and downward so the curve ends up being pointed down to the bottom of the printer. You should here a loud click, that is the cam being reset. The cam is to the left behind the 2 gears. remove any paper feed jam, reinstall drum and close the top lid. This should reset it back correctly. Do the above steps with paper in tray and the power left on. Do not reset the printer after resetting cam position. Also it might take a few attempts to get the timing reset right, so dont give up after 1 failed attempt. I have had to do it 10 times before to get the timing right. Just make sure the curved area points downward.
Just fixed my printer issue, had the same problem, Would load 1 sheet, then jam, sometimes it won't pull the paper out of the tray, sometimes it would pull the paper to the toner area, but never into the toner, opening and slamming the paper tray while it attempted to load would usually work, but who wants to slam the tray 50 times? I was using Walgreens generic paper, 20lb, took some higher-quality 24lb HP paper and VOILA! It works every time! EVERYONE WHO IS HAVING THIS PROBLEM, CHECK THAT YOU ARE USING 24LB PAPER!!! Brother says 20-24 is acceptible, but sneaking one sheet of 20lb paper about 15 sheets down in a 20 sheet print job and it will stop at it every time, You can feel the difference, less like toilet paper and more like real paper.
There are two possible solutions for this problem. Usually it is due to the pickup roller wearing or becoming contaminated with toner or paper dust. Simple solution, clean the pickup roller, the best thing for this is WD40, put a very small amount on a clean cloth and wipe the roller underneath the printer. Use a clean dry piece of cloth to wipe off any residue. More complicated solution, remove the roller and reposition, you will need two small flat-bladed screwdrivers to pry apart the retaining clips, remove the roller, a tight squeeze beneath the laser housing, reposition and clean as above then refit the roller. You should find that the paper is picked up cleanly once again.
You have two issues at same time. 1: your printer may have a jam somewhwere. remove all paper, and open unit cover, and see if you can find any bits of paper jammed, remember they can be minute and will still cause big problems. check thoroughly behind unit too, sometimes it helps to use a torch. When you put paper back in, only place a very thin stack, too much will cause feed problems and jams. Make sure paper rest is correctly installed too, and the paper guides either side are not pressing too tight on paper stack sides, they should sit gently beside in line with it not pressuring it. Also check if roller is even, inside and down back. Flick paper stack in fingers to separate pages and never feed bent dogeared or marked paper into unit, even a tiny little notch in it will catch. Try printing now. The scanner issue can usually be resoved by uninstalling the whole printer and reinstalling it, ensuring a thorough reset. Good luck and post back if no help.