Question about Gateway WESTELL INC. A99-327W11-00 Versalink Adsl Wireless 4PORT 802.11B/G with fttp Uplink (E93859)

2 Answers

Verizon Westell 327G wireless connection problem

My IBM Thinkpad laptop does not connect to my Verizon DSL/Wireless 327G Gateway. It sees the network, but cannot connect. The laptop can connect to other unsecured wireless networks in the neighborhood and at other public places, but not to my home Gateway which was supplied by Verizon. The wireless setting on the Gateway are as follows:
Wireless Operation Disabled Enabled

Channel 1 2 3 4 5 6 7 8 9 10 11 Mode Mixed 11b only 11b+ 11g only 4x Support Disabled Enabled Hide SSID Wireless Security Disabled WPA-PSK WEP
MAC Filter OFF
Beacon Period msecs (range:1-65535) RTS Threshold bytes (range:0-2347) Fragmentation Threshold bytes (range:256-2346) Preamble Algorithm Always Long Always Short Local STA's Slot Time Algorithm Always Off Always On Local STA's Enhanced Dynamic PBCC Algorithm Always Off Always On Local STA's Dynamic Enhanced Dynamic ERP Protection Algorithm Always Off Always On Local STA's Dynamic Enhanced Dynamic
802.11b Rates(Mbps)
N - not supported
Y - supported
B - basic supported
N Y B 1 N Y B 2 N Y B 5.5 N Y B 11 N Y B CANT BE BASIC --> 22
802.11g Rates(Mbps)
N - not supported
Y - supported
B - basic supported
N Y B 6 N Y B 9 N Y B 12 N Y B
Thanks

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  • 2 more comments 
  • Anonymous Jun 12, 2008

    I have a similar problem.

  • Anonymous Sep 21, 2008

    same problem

  • gzhou2000 Feb 01, 2009

    I have the same problem. My HP laptop can connect to other wireless network but no westell. On the other hand, my other laptop (Dell) can connect to Westell without problem. It seems like that just my HP doesn't communicate with Westell for some reasons.

  • adamjtoner Feb 11, 2009

    I could connect fine until a couple of weeks ago. Now, if I shut down or suspend my laptop, it will not connect again unless I reset the Westell router. Extremely annoying to say the least. Does anyone know if Verizon/Westell recently updated the firmware in these units?

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The best thing to do so that you can isolate the problem is to connect your computer first to the gateway using the ethernet cable. make sure first that connectivity is not an issue if you're using a wired connection. once that's done, try accessing the modem, 192.168.1.1 is the address for your westell. all this is while you're connected with a cable. it will be very hard to fix this issue if you're not wired connected able. check the ip address of your computer. it should start with 192.168.1.xx, any other ip address it will mean your computer is not connected to the modem. if it's a 192 ip address, check the ip add in your modem, it be a routable ip add. for example if you're isp provider is verizon, more often the ip address should start with a 71 to a 74. most likely it will be because you can go online using a wired connection. next thing you should check is your wireless settings in your modem. find out your connection type with you isp. if you have a dhcp or open pppoe, turning off and turning on again your modem will fix things, almost always. if you have a pppoe connection, you have to make sure you have the right username and password. after this, check the properties of your wireless connection by clicking on properties in the wireless network icon, check if you need a WEP key if its secured. sometimes changes in the properties of your wireless network is the problem. if this still doesn't work, there might be a defect with your modem, better call tech support for that. you might need to replace the modem. if you're still under warranty do it now because if not, you will have to buy a new modem if it's found that you have a defective modem.

Posted on Dec 20, 2008

I also have the same problem. I have found that if I turn the router off and then turn it back on, I can then connect to the router.
Mike

Posted on Jul 27, 2008

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