Question about Gateway 2520915 Keyboard

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Gateway Keyboard left shift key adds a pipe character

Often when I hold down the left shift key it adds an extra character. Someone called it a pipe character. The keyboard is only a year old and this started two months ago. The model is KB0401

||||||||||||||| Cyndi

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  • Anonymous Jan 28, 2009

    |I have the same problem on a Gateway computer. It is only about 6 months old.

  • ROADKILL42 Feb 06, 2009

    SHIFT LEFT SFT. KEY ACTS AS ENTER, RT. SFT. KEY GIVES '/ PLZ HELP.

  • Anonymous Apr 17, 2009

    left shift key on my gateway keyboard produces that same pipe symbol or whatever you want to call it. not every time but most of the time and it's incredibly annoying.

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2 Answers

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The driver will not fix the problem, as this is a mechanical problem. I had the same problem and was able to fix it. Instructions with pictures can be found at: http://lotus.kick-***.net/keyboard

Here are the instructions without the pictures:

I had a problem with my Gateway keyboard where whenver I pressed the left shift key, it type a pipe | (verticle line) character. This is the same character that is above the back slash character . I searched the internet and people were suggesting reloading drivers and apparently Gateway was suggesting a destructive reload of the hard drive. That's absolutely rediculous.
After some research, I determined that on some European style keyboards, the backslash/pipe key is between the left shift and the "Z" key. So, I removed the left shift key to experiment. The key simply pops off by sticking a screwdriver under it. (It is not necessary for you to do this).

When I used a little screwdriver to press on the center of the plastic (red arrow) I would get a proper shift key. However, when I pressed to the right (green arrow), I would get the backslash character. If I pushed at the red and green arrow together, I would get the pipe character.

Ah-hah! I determined the problem. The inside of the keyboard is a "universal" type and can be used with U.S. or Europeon keyboard layouts. For whatever reason, the left shift key was hitting both dots under the key. (The dots are visible in the pictures below.)
To resolve the problem, it is necessary to disassemble the keyboard. On the bottom of the keyboard is a bunch of screws. Remove all of the screws. If you have any rubber feet, there is probably screws under the rubber feet. The feet are just held on by sticky taope, so they peel right off.

Once all of the screws are removed the top and bottom halves seperate easily. The circuits stay in the bottom half of the keyboard, so set the top half of the keyboard to the side. The red arrow marks where the left shift key presses down.

Pull back the top layer and you will see the flexible circuits. These are also made up of multiple layers. When a key is pressed it pushes these layers together to complete the switch circuit. The red arrow marks the shift key. The green arrow marks the backslahs/pipe key for European style keyboards. The blue arrow is yet another key that is not used on U.S. keyboards.

Pull back the first layer of the switch circuit to expose the space between the circuit layers.

Place a small piece of electrical tape on the extra backslash/pipe circuit connection as marked by the red arrow.

Now simply reassemble the keyboard and that weird pipe character will never accidentally show up again.

Posted on Jun 19, 2010

  • Rick Jun 19, 2010

    Oops, it doesn't like my web site address. So, use the following web site address: http://www.sportmachines.com/keyboard/

  • Michael Patton Jan 16, 2015

    That address doesn't work either, Rick..but all's well. I was able to apply yer fix without pictures. Thanks man. First time I've ever opened up a keyboard. Electrical tape did the trick. Learned something.

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Try downloading the latest driver from the gateway website and try reinstalling it:
http://support.gateway.com/support/drivers/dlcenter.asp

If that doesnt work, you may want to replace the keyboard..

Posted on Apr 18, 2008

  • 1 more comment 
  • Swilin Sampson
    Swilin Sampson May 03, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    If you find that the solution/answer I provided led you
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    Should you have any further questions, please feel free to
    post them here.





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    Cheers!


    IrishDruid

  • Swilin Sampson
    Swilin Sampson May 31, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





    P.S. -You can rate this solution with one of
    four votes, if you feel your issue is resolved.






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  • Swilin Sampson
    Swilin Sampson Jun 28, 2008

    Hello,



    Kindly close this thread with a “Fixya” rating if you have been able to
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    If the issue is not resolved, please post back with latest developments, what
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Here are the instructions without the pictures:

I had a problem with my Gateway keyboard where whenver I pressed the left shift key, it type a pipe | (verticle line) character. This is the same character that is above the back slash character . I searched the internet and people were suggesting reloading drivers and apparently Gateway was suggesting a destructive reload of the hard drive. That's absolutely rediculous.
After some research, I determined that on some European style keyboards, the backslash/pipe key is between the left shift and the "Z" key. So, I removed the left shift key to experiment. The key simply pops off by sticking a screwdriver under it. (It is not necessary for you to do this).

When I used a little screwdriver to press on the center of the plastic (red arrow) I would get a proper shift key. However, when I pressed to the right (green arrow), I would get the backslash character. If I pushed at the red and green arrow together, I would get the pipe character.

Ah-hah! I determined the problem. The inside of the keyboard is a "universal" type and can be used with U.S. or Europeon keyboard layouts. For whatever reason, the left shift key was hitting both dots under the key. (The dots are visible in the pictures below.)
To resolve the problem, it is necessary to disassemble the keyboard. On the bottom of the keyboard is a bunch of screws. Remove all of the screws. If you have any rubber feet, there is probably screws under the rubber feet. The feet are just held on by sticky taope, so they peel right off.

Once all of the screws are removed the top and bottom halves seperate easily. The circuits stay in the bottom half of the keyboard, so set the top half of the keyboard to the side. The red arrow marks where the left shift key presses down.

Pull back the top layer and you will see the flexible circuits. These are also made up of multiple layers. When a key is pressed it pushes these layers together to complete the switch circuit. The red arrow marks the shift key. The green arrow marks the backslahs/pipe key for European style keyboards. The blue arrow is yet another key that is not used on U.S. keyboards.

Pull back the first layer of the switch circuit to expose the space between the circuit layers.

Place a small piece of electrical tape on the extra backslash/pipe circuit connection as marked by the red arrow.

Now simply reassemble the keyboard and that weird pipe character will never accidentally show up again.

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