Question about HP Pavilion ze2000 Notebook
I'm having a big problem with my laptop. It has been freezing up periodically for the past month and I've had to resort to pulling out the battery to shut the unit off. After I did this last night, the unit started as it always does but did not include the usual chime when the blue screen appears. After moving past the "Welcome," I ended up with my background image but nothing else. No strip across the top of the screen or anything else that will enable me to access anything on my computer.
I attempted both a System Restore and a Reboot and got the same result: background image, nothing more.
I was able to get into my programs via Safe Mode and decided I'd better copy my files to CD while I could get at them. This, too, will not work. When I try to finalize my files to CD, the computer swears there is no disc in the drive. It recognizes discs with content, however.
I even tried e-mailing a few of the files to myself. It seemed to work but when I tried to open them, I got a message that the files were corrupt. [These are all Microsoft Word Processing files; nothing fancy.]
At this point, I'm planning to simply buy a new laptop but I'd really like to know how to rescue my files.
Any suggestions you might have on any of these matters would be appreciated.
It sounds like you've aquired a pretty nasty virus. It sounds similar to the Virtumonde Infection which can be VERY hard to fully remove from your system. If so, I can tell you that using your System Restore will not do you any good. While many of todays virus' are in the process of infecting the computer, they also infect the Restore Points on your computer as well. So IF you use System Restore to try to get rid of a problem, you're really just reinfecting it.
First thing I'd do is go to the url's shown below, read about the Virtumonde infection and download the "VundoFix 6.5.10" utility. Once you have the recommended utilities, run them and follow directions closely.
You might also go to the below url and download Spyware Doctor.
Hopefully that will resolve your problem. If it doesn't, I'd suggest doing the following.
Run a couple online antivirus/walware checks, then, download and install a NEW trial or free copy of a good antivirus program such as Avast, AVG, ESET Nod32. Update all definitions, then run a complete check on the system again. The antivirus/malware checks should find a get rid of all ACTIVE infections. With the active malware removed, you should be able to use your computer the continue get rid of any remaining traces of the infections. Many Active infections (infectins that are currently in memory) may not be able to be removed while active, so it might require a reboot at which time the anti malware program should start up and remove the infection during the boot precess, before Windows starts up. If you're still having problems after the OS loads, that means there's a hidden file that is being loaded and reinfecting the computer when the OS is booting. If that's the case, repost your problem for additional suggested fixes.
Posted on Sep 22, 2008
First, I would suggest downloading Powermax from Maxtor/Seagate website and creating a boot cd . One of the options is to recertify the hard drive. This is not a format of the hard drive. It will test and verify hard drive integrity. if the hard drive passes, remove the cd and reboot normally. If it fails you may have to use a restore cd if you have one. Or use a Windows XP cd and choose repair option.
If you need a HP Pavillion Windows XP cd and Drivers I can mail them to you. there just lying around my workshop collecting dust.
If you need recovery software to recover files etc, I can e-mail it to you or mail it to you. I have an online storage of files I use as back up. contact info email@example.com
Posted on Mar 08, 2008
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Posted on Jan 02, 2017
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