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Di you by any chance register your product when you bought it? If you did you could go to customer support at Adobe and get your code through them.... oh wait, I see you said paintshop. I thought you meant photoshop, never-mind.
you did not say which operating system you are using. If you are using Windows 7 it has compatibility issues. You might try to put the Jasc icon on your desktop and open it before opeing an image file and then drag your image into the Jasc Window.
Hi there. If you have XP you can simply open the start menu, click on run, type msconfig and hit enter, you
will get a tabbed window. In the first tab select, selective startup
(which includes system and selective start up). Now move to the start up
tab and go down this list until you find PSP or anything to do with jasc paint shop. Uncheck it.
Click apply and OK. Then restart your computer.
I do not know a specific answer to your problem but there are some basic things you can try that have worked for me with a moody XP.
First I would run windows disk clean up to remove any unwanted files like temp or internet cache etc (other clean up programs can be ruthless deleting registry keys which they say are no good).
Then schedule a disk check to run on next boot (maybe a surface check as well) this will sort out many little issues.
Then run a defragment session, this will cause a file write shifting things around with Windows keeping an eye on things.
After this a reload of that program is next which should now install in slightly different position on your drive.
If this fails to get things working then you are left with sfc/scannow command but you will need the original Windows disk this will check its core system files, to find out about this search for sfc for Windows pro on the web as there is great instructions out there to guide you.
Another method not likely to work is to keep selecting (say five times) that paintbrush, Windows does alter its system files if issues crop up if it can (I call it training, most times it learns and corrects).
Try re-installing Paint Shop Pro V8. You will have to uninstall it first.
Because that is the way I have found that it reloads the program correctly. I have just had this problem today with my copy.
I hope this works for you.
did this software come bundled with your PC new? If so contact Dell for replacement disc, otherwise I would suggest try downloading the free trial version @ www.jasc.com/products/trialreg.asp?pid=k-psp8-usdir